Description
This customer service e-learning course demonstrates how poor customer service can affect the brand and company image and how to manage and deal with customers.
What you'll learn
Internal and External Influences on an Organisation
Service Offers and Dealing With Complaints
Managing Customer Expectations
Open eLMS
Open eLMS offers engaging eLearning programs in HR Compliance, Workplace Safety, and Professional Development. Their catalog includes training in leadership, customer service, and regulatory compliance designed for modern organizations. With a focus on usability and interactive design, Open eLMS courses make learning intuitive and impactful. Companies rely on their content to improve employee performance while meeting compliance standards. Open eLMS bridges compliance, soft skills, and management training in one accessible library.