Online Courses Professional Development Business Skills Mastering Workplace Communication - Styles, Tools, and Active Listening

Mastering Workplace Communication - Styles, Tools, and Active Listening

Created by: Enspark Top Author

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Last Updated 02/2026

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Self-Paced
Finish in
20 mins!

Made for for
Employees
and
Supervisors

Certificate
of Completion

Mobile -
Friendly
Access

What you'll learn

Identify common communication styles and explain their strengths, risks, and impact in workplace interactions.

Select appropriate communication tools based on urgency, complexity, and documentation needs.

Apply active listening techniques to improve clarity, understanding, and collaboration.

Demonstrate empathetic communication strategies that support trust and productive working relationships.

Skills covered in this course

Active Listening Communication Channels Communication Effectiveness communication styles Communication Tools conflict prevention Email Best Practices Empathy At Work Instant Messaging At Work Interpersonal Skills Meetings and Collaboration professional communication team communication workplace communication Workplace Relationships

Overview

Included Modules

FAQs

Description

Clear, effective communication is essential to collaboration, trust, and productivity in the workplace. This course explores how communication styles, channel choices, and listening skills shape everyday interactions and outcomes. Participants examine the core communication styles, their strengths, risks, and workplace impact, and learn how to adapt their approach to different personalities and situations. The course also focuses on selecting the right communication tools based on urgency, complexity, and documentation needs, helping learners avoid common pitfalls like miscommunication, overuse of channels, or unclear messaging.

Introduction
Communication Styles
Reflect on Your Communication Style
Personality Types
Communication Tools and Channels
Selecting the Right Communication Channel
The Best Tool for the Task
Using Tools Effectively
Scenario 1: Project Updates
Scenario 2: Gathering Team Input
Reflect and Apply
Active Listening and Empathy
Techniques to Enhance Active Listening
The Role of Empathy in Communication
Final Exam
Summary and Action Plan

Author

Enspark

119 Courses

Enspark was founded with the vision of creating e-learning solutions that break the typical e-learning mold. Since 2009 Enspark Interactive has been developing learning and training solutions that are used worldwide. Our content comes from real corporate trainers and subject matter experts who specialize in assisting business and individuals create awareness and behaviors to achieve desired results. We know from experience that e-learning is a powerful way to provide relevant information to individuals in every organization. Our goal is to transform the e-learning industry to be more engaging, interactive, and affordable so even the smallest companies can train their employees using state of the art technology. At Enspark we are always looking for was to utilize the most current technologies to truly deliver intelligent and effective training solutions.

Frequently Asked Questions

This course is designed for employees and supervisors who need to complete Mastering Workplace Communication - Styles, Tools, and Active Listening training

Yes. This course is designed to meet applicable federal requirements and commonly mandated state standards. Always confirm specific state or industry requirements with your local regulations.

The course takes approximately 20 minutes to complete and can be paused and resumed at any time.

Yes. Learners receive a downloadable certificate upon successful completion, which can be used for compliance records and audits.

Yes. You can assign this course to individuals or groups using Coggno’s LMS, or purchase multiple seats for your team.

Yes. This course can be exported for delivery in most learning management systems (SCORM compatible).

Yes. The course is fully self-paced and available 24/7.

Yes. This course includes a knowledge check to reinforce learning and verify completion.

Learners have lifetime access from the date of purchase.

Yes. A preview is available so you can review the course format and content before purchasing.

Yes. Content is reviewed and updated as regulations and best practices change.

No. This course is not included with the Prime Subscription and must be purchased separately.

Yes. Refund requests can be submitted within 30 days of purchase.

Helping businesses stay compliant since 2007

Price per license

$14.95

No. of licenses

Total