Reading Comprehension - Client Emails
Last Updated 10/2025
English
Export to your LMS
Full Lifetime Access
Self-Paced
Finish in
6 mins!
Finish in
6 mins!
Made for for
Employees
and
Supervisors
Employees
and
Supervisors
Certificate
of Completion
of Completion
Mobile -
Friendly
Access
Friendly
Access
What you'll learn
Explain the use of questions and key vocabulary
Unpack the four main elements of a well structured email
Recognise tone and intention
Identify effective response strategies
Skills covered in this course
Description
Reading for meaning is an important aspect of many jobs, especially those in customer service and other client-facing roles.
Being able to fully understand the structure, context and tone of an email will result in greater productivity and time saved.
In this course, we look at the benefits of being able to identify the component parts of an email and confidently understand how each part conveys meaning to the reader. We also explore tone and how recognising small details enables you to identify the intention of the sender.
To begin, we investigate the use of client questions and how you can pick out key questions and vocabulary.
Then, we unpack the structure of an email and walk you through the four key elements of a concise email.
Finally, we look at the tone of an email and how being able to recognise subtleties in word choice help you understand the intentions of the sender.
Being able to fully understand the structure, context and tone of an email will result in greater productivity and time saved.
In this course, we look at the benefits of being able to identify the component parts of an email and confidently understand how each part conveys meaning to the reader. We also explore tone and how recognising small details enables you to identify the intention of the sender.
To begin, we investigate the use of client questions and how you can pick out key questions and vocabulary.
Then, we unpack the structure of an email and walk you through the four key elements of a concise email.
Finally, we look at the tone of an email and how being able to recognise subtleties in word choice help you understand the intentions of the sender.
Author
At Real Projects, we create award-winning eLearning designed to inspire, engage, and empower modern workforces. Our expertly crafted courses cover a wide range of topics, from cybersecurity and leadership to AI and workplace skills—all built to integrate seamlessly with any LMS or LXP. With a focus on innovation and continuous improvement, we deliver learning experiences that drive real performance and growth. Now available on Coggno, our ready-to-go eLearning library makes it easy for organizations to access high-quality, flexible, and impactful training for teams across every industry.
Reading Comprehension - Client Emails
Frequently Asked Questions
This course is designed for employees and supervisors who need to complete Reading Comprehension - Client Emails training
Yes. This course is designed to meet applicable federal requirements and commonly mandated state standards. Always confirm specific state or industry requirements with your local regulations.
The course takes approximately 6 minutes to complete and can be paused and resumed at any time.
Yes. Learners receive a downloadable certificate upon successful completion, which can be used for compliance records and audits.
Yes. You can assign this course to individuals or groups using Coggno’s LMS, or purchase multiple seats for your team.
Yes. This course can be exported for delivery in most learning management systems (SCORM compatible).
Yes. The course is fully self-paced and available 24/7.
Yes. This course includes a knowledge check to reinforce learning and verify completion.
Learners have lifetime access from the date of purchase.
Yes. A preview is available so you can review the course format and content before purchasing.
Yes. Content is reviewed and updated as regulations and best practices change.
Yes. This course is available for free with an active Prime Subscription.
Yes. Refund requests can be submitted within 30 days of purchase.
Being able to fully understand the structure, context and tone of an email will result in greater productivity and time saved.
In this course, we look at the benefits of being able to identify the component parts of an email and confidently understand how each part conveys meaning to the reader. We also explore tone and how recognising small details enables you to identify the intention of the sender.
To begin, we investigate the use of client questions and how you can pick out key questions and vocabulary.
Then, we unpack the structure of an email and walk you through the four key elements of a concise email.
Finally, we look at the tone of an email and how being able to recognise subtleties in word choice help you understand the intentions of the sender.