Reading Comprehension - Client Emails

Reading for meaning is an important aspect of many jobs, especially those in customer service and other client-facing roles. 

Being able to fully understand the structure, context and tone of an email will result in greater productivity and time saved. 

In this course, we look at the benefits of being able to identify the component parts of an email and confidently understand how each part conveys meaning to the reader. We also explore tone and how recognising small details enables you to identify the intention of the sender. 

To begin, we investigate the use of client questions and how you can pick out key questions and vocabulary.

Then, we unpack the structure of an email and walk you through the four key elements of a concise email. 

Finally, we look at the tone of an email and how being able to recognise subtleties in word choice help you understand the intentions of the sender.

At Real Projects, we create award-winning eLearning designed to inspire, engage, and empower modern workforces. Our expertly crafted courses cover a wide range of topics, from cybersecurity and leadership to AI and workplace skills—all built to integrate seamlessly with any LMS or LXP. With a focus on innovation and continuous improvement, we deliver learning experiences that drive real performance and growth. Now available on Coggno, our ready-to-go eLearning library makes it easy for organizations to access high-quality, flexible, and impactful training for teams across every industry.