Communicate with empathy when talking to customers
Last Updated 03/2024
English
Export to your LMS
Full Lifetime Access
Self-Paced
Finish in
30 mins!
Finish in
30 mins!
Made for for
Employees
and
Supervisors
Employees
and
Supervisors
Certificate
of Completion
of Completion
Mobile -
Friendly
Access
Friendly
Access
What you'll learn
- Apply empathy skills in customer communication for enhanced service quality
- Understand the importance of empathy when dealing with diverse callers
- Develop confidence in adjusting communication for various customer interactions
Skills covered in this course
Description
The ability to use empathy is identified as the key differentiator in creating a high level of customer service
In this module we explore more about what empathy is and how you can apply these skills when you speak to callers.
We will learn more about why it is so important to use empathy when dealing with callers.
We will show you the 3 key skills for developing empathy and give you confidence to adjust your thinking and your communication for a range of diverse callers.
Table of Contents
- What are the benefits of demonstrating empathy?
- Develop and demonstrate empathy
- Key Skill #1
- Key Skill #2
- Key Skill #3
- Adjust your approach to deal with diverse customers
- Put empathy into action
- Wrap up
Author
Play4Business offers innovative Professional Development and Leadership training using gamification and experiential learning. Their courses cover Teamwork, Communication Skills, and Organizational Change, making learning engaging and memorable. The training is designed to improve workplace performance while fostering collaboration. Play4Business emphasizes interactive and scenario-based learning for lasting impact. Companies use these resources to build stronger workplace culture and more effective teams.
Communicate with empathy when talking to customers
Communicate with empathy when talking to customers
Frequently Asked Questions
This course is designed for employees and supervisors who need to complete Communicate with empathy when talking to customers training
Yes. This course is designed to meet applicable federal requirements and commonly mandated state standards. Always confirm specific state or industry requirements with your local regulations.
The course takes approximately 30 minutes to complete and can be paused and resumed at any time.
Yes. Learners receive a downloadable certificate upon successful completion, which can be used for compliance records and audits.
Yes. You can assign this course to individuals or groups using Coggno’s LMS, or purchase multiple seats for your team.
Yes. This course can be exported for delivery in most learning management systems (SCORM compatible).
Yes. The course is fully self-paced and available 24/7.
Yes. This course includes a knowledge check to reinforce learning and verify completion.
Learners have lifetime access from the date of purchase.
Yes. A preview is available so you can review the course format and content before purchasing.
Yes. Content is reviewed and updated as regulations and best practices change.
Yes. This course is available for free with an active Prime Subscription.
Yes. Refund requests can be submitted within 30 days of purchase.
