Communicate with empathy when talking to customers​

The ability to use empathy is identified as the key differentiator in creating a high level of customer service

In this module we explore more about what empathy is and how you can apply these skills when you speak to callers.     

We will learn more about why it is so important to use empathy when dealing with callers.

We will show you the 3 key skills for developing empathy and give you confidence to adjust your thinking and your communication for a range of diverse callers.

Play4Business offers innovative Professional Development and Leadership training using gamification and experiential learning. Their courses cover Teamwork, Communication Skills, and Organizational Change, making learning engaging and memorable. The training is designed to improve workplace performance while fostering collaboration. Play4Business emphasizes interactive and scenario-based learning for lasting impact. Companies use these resources to build stronger workplace culture and more effective teams.