Cultural Sensitivity
English
30-Day Money Back Guarantee
Full Lifetime Access
Self-Paced
Finish in
15 mins!
Finish in
15 mins!
Made for for
Employees
and
Supervisors
Employees
and
Supervisors
Certificate
of Completion
of Completion
Mobile -
Friendly
Access
Friendly
Access
What you'll learn
Understand the importance of cultural sensitivity in the workplace.
Communicate effectively with individuals from diverse cultural backgrounds.
Demonstrate respect and inclusivity in customer service interactions.
Skills covered in this course
Description
Cultural sensitivity is essential for creating inclusive workplaces, fostering better communication, and providing excellent customer service.
This module equips you with the skills and knowledge to understand, respect and effectively interact with people from diverse cultural backgrounds.
Time to complete: Approximately 15-20 minutes
Course objectives:
- Understand cultural sensitivity
- Communicate across cultures
- Adapt to cultural norms
- Adopt cultural sensitivity in customer service
- Review legal and ethical considerations
Table of Contents
- Understand cultural sensitivity
- Communicate across cultures
- Adapt to cultural norms
- Adopt cultural sensitivity in customer service
- Review legal and ethical considerations
- Module wrap-up
- Assessment
Author
Play4Business offers innovative Professional Development and Leadership training using gamification and experiential learning. Their courses cover Teamwork, Communication Skills, and Organizational Change, making learning engaging and memorable. The training is designed to improve workplace performance while fostering collaboration. Play4Business emphasizes interactive and scenario-based learning for lasting impact. Companies use these resources to build stronger workplace culture and more effective teams.
Cultural Sensitivity
Cultural Sensitivity
