Customer Service: Top Tips
Last Updated 09/2025
English
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Self-Paced
Finish in
5 mins!
Finish in
5 mins!
Made for for
Employees
and
Supervisors
Employees
and
Supervisors
Certificate
of Completion
of Completion
Mobile -
Friendly
Access
Friendly
Access
What you'll learn
Explain the importance of a positive attitude
Determine how to manage customer expectations
Identify how to show empathy and acknowledge how the customer feels
Explain the importance of thanking customers
Determine how to use the customer’s name to create a connection
Skills covered in this course
Description
Getting customer service right is essential. Good customer service makes a customer feel valued. This creates loyalty and will lead to them coming back to you again and again. They are also more likely to recommend you to others. Bad customer service, on the other hand, can quickly lead to customers going elsewhere.
In this course, we've picked our five top tips to take your customer service to the next level.
Firstly, we look at how to approach customer service with a positive attitude, making sure that you phrase things in a positive way. Next, we look at how to manage the customer’s expectations so they know what to expect and aren't disappointed.
We then look at how to show empathy and acknowledge how the customer feels. Then we look at the importance of thanking customers. Finally, we look at how to use a customer’s name to help build a connection.
This microlearning course is an animated video, with audio narration and a multiple-choice post-assessment.
In this course, we've picked our five top tips to take your customer service to the next level.
Firstly, we look at how to approach customer service with a positive attitude, making sure that you phrase things in a positive way. Next, we look at how to manage the customer’s expectations so they know what to expect and aren't disappointed.
We then look at how to show empathy and acknowledge how the customer feels. Then we look at the importance of thanking customers. Finally, we look at how to use a customer’s name to help build a connection.
This microlearning course is an animated video, with audio narration and a multiple-choice post-assessment.
Author
At Real Projects, we create award-winning eLearning designed to inspire, engage, and empower modern workforces. Our expertly crafted courses cover a wide range of topics, from cybersecurity and leadership to AI and workplace skills—all built to integrate seamlessly with any LMS or LXP. With a focus on innovation and continuous improvement, we deliver learning experiences that drive real performance and growth. Now available on Coggno, our ready-to-go eLearning library makes it easy for organizations to access high-quality, flexible, and impactful training for teams across every industry.
Customer Service: Top Tips
Frequently Asked Questions
This course is designed for employees and supervisors who need to complete Customer Service: Top Tips training
Yes. This course is designed to meet applicable federal requirements and commonly mandated state standards. Always confirm specific state or industry requirements with your local regulations.
The course takes approximately 5 minutes to complete and can be paused and resumed at any time.
Yes. Learners receive a downloadable certificate upon successful completion, which can be used for compliance records and audits.
Yes. You can assign this course to individuals or groups using Coggno’s LMS, or purchase multiple seats for your team.
Yes. This course can be exported for delivery in most learning management systems (SCORM compatible).
Yes. The course is fully self-paced and available 24/7.
Yes. This course includes a knowledge check to reinforce learning and verify completion.
Learners have lifetime access from the date of purchase.
Yes. A preview is available so you can review the course format and content before purchasing.
Yes. Content is reviewed and updated as regulations and best practices change.
Yes. This course is available for free with an active Prime Subscription.
Yes. Refund requests can be submitted within 30 days of purchase.
In this course, we've picked our five top tips to take your customer service to the next level.
Firstly, we look at how to approach customer service with a positive attitude, making sure that you phrase things in a positive way. Next, we look at how to manage the customer’s expectations so they know what to expect and aren't disappointed.
We then look at how to show empathy and acknowledge how the customer feels. Then we look at the importance of thanking customers. Finally, we look at how to use a customer’s name to help build a connection.
This microlearning course is an animated video, with audio narration and a multiple-choice post-assessment.