Online Courses Professional Development Sales Managing Upset Customers

Managing Upset Customers

Created by: Talentquest

5.0 1,572 views Prime

Last Updated 09/2020

English

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15 min! Run Time

Made for for
Employees
only

No Certificate
Provided

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Skills covered in this course

sales rapport customer service

FAQs

Description

Handling upset customers well is a critical business skill, and it is one you can strengthen with the right approach.

What this course covers:

Why conflict management is a valuable business skill
How emotional intelligence supports difficult conversations
Listening so customers feel heard and valued
Staying calm while addressing issues
Reaching solutions that satisfy both sides

Great for anyone who wants to resolve customer conflict with confidence.

• Use the right tools to find a resolution of conflict
• Demonstrate the right attitude and behavior required for conflict resolution
• Determine the right solution to solve the problem

System Requirements

See System Requirements in the Coggno Knowledge Base

Author

Talentquest

105 Courses

At TalentQuest, we sit at the intersection of Talent Management and Talent Development. We help organizations more intelligently solve their talent challenges through the combination of Talent Management Software, Behavioral Science, and Immersive Learning.

Recognizing no two individuals are alike, our solutions leverage the unique traits, tendencies, and learning styles to help organizations maximize the potential of each employee. A true innovator in the industry, TalentQuest’s cloud based solutions are used by leading organizations worldwide.

Frequently Asked Questions

This course is designed for employees who need to complete Managing Upset Customers training

Yes. This course is designed to meet applicable federal requirements and commonly mandated state standards. Always confirm specific state or industry requirements with your local regulations.

The course takes approximately 15 minutes to complete and can be paused and resumed at any time.

No. This course does not include a certificate of completion.

Yes. You can assign this course to individuals or groups using Coggno’s LMS, or purchase multiple seats for your team.

Yes. This course can be exported for delivery in most learning management systems (SCORM compatible).

Yes. The course is fully self-paced and available 24/7.

Yes. This course includes a knowledge check to reinforce learning and verify completion.

Learners have lifetime access from the date of purchase.

Yes. A preview is available so you can review the course format and content before purchasing.

Yes. Content is reviewed and updated as regulations and best practices change.

Yes. This course is available for free with an active Prime Subscription.

Yes. Refund requests can be submitted within 30 days of purchase.

Self-paced, start anytime Full lifetime access

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Managing Upset Customers

Skills covered in this course

Overview