Managing Upset Customers
English
30-Day Money Back Guarantee
Full Lifetime Access
Self-Paced
Finish in
15 mins!
Finish in
15 mins!
Made for for
Employees
only
Employees
only
Certificate
of Completion
of Completion
Mobile -
Friendly
Access
Friendly
Access
Skills covered in this course
Description
Learning how to manage conflict successfully is a critical business skill that’s worth the time and effort to practice. Daniel Goleman’s Emotional Intelligence and Mark Gouston’s Just Listen are two resources among many that can help you strengthen your conflict management aptitude. Relationships can be messy, but with the right skills, attitude, and mindset, you will be able to address issues calmly, ensure that your customer feels heard and valued, and arrive at a solution that satisfies you both.
Table of Contents
• Use the right tools to find a resolution of conflict
• Demonstrate the right attitude and behavior required for conflict resolution
• Determine the right solution to solve the problem
Author
At TalentQuest, we sit at the intersection of Talent Management and Talent Development. We help organizations more intelligently solve their talent challenges through the combination of Talent Management Software, Behavioral Science, and Immersive Learning.
Recognizing no two individuals are alike, our solutions leverage the unique traits, tendencies, and learning styles to help organizations maximize the potential of each employee. A true innovator in the industry, TalentQuest’s cloud based solutions are used by leading organizations worldwide.
