The Cycle of Service Course

Description

Stages in the cycle of service relate to those times when your customers are in contact with some part of your company and are formulating an opinion as to the type of organization you work for. This Cycle Of Service course takes a look at each stage of negotiations between a client and a printing company and where dealings may have fallen down in the end.

Once the course is completed, you will have learned how each stage in the cycle of service can impact the overall experience a customer has with your organization, and whether they choose to do business with you again. This course is one part of a 3-part Memorable Customer Service Series aimed at all staff.

Author

Channel 1 Creative Media

114 Courses

Our purpose back then was to produce a range of generic workplace training videos that would be marketed to Corporate, Educational and Governmental organisations around Australia and New Zealand.

In fact, the name Channel 1 was decided on because that was where Australians used to access their video cassette recorders on their televisions sets in 1990.

For the first 13 years of our existence, until 2003, Channel 1 also managed the entire production and placement of all advertising for JB Hi Fi. Having produced roughly 400 television commercials over that period as well as countless radio ads, press ads and catalogues certainly armed us with a unique ability to “sell the message”.

Move forward 28 years and not only do we boast a suite of over 300 generic training videos and online eLearning training programs but Channel 1 is now the preferred choice of many large and small Australian organisations for corporate video production.

A key focus for us has been workplace health and safety, staff development as well as sales and customer service training videos. Many of these videos are now available in self paced online learning.