Handling Customer Complaints with Confidence

Customer complaints are a part of day-to-day work for most of us. Being able to bring them to a successful conclusion is good customer service. It also makes us feel good to solve a problem.

In this course we look at how we can diffuse customer complaints by demonstrating active listening skills that reassure the customer we are listening and valuing what they have to say. 

We also explore how important it is to display empathy when we are dealing with customer complaints. We show empathy through our body language and the words we use. 

Finally, we look at problem solving and follow up procedures. This aspect of customer service is crucial to providing the customer with a satisfactory close to the situation.  Positive feedback, even after a negative experience will help retain and even grow your customer base. 

At Real Projects, we create award-winning eLearning designed to inspire, engage, and empower modern workforces. Our expertly crafted courses cover a wide range of topics, from cybersecurity and leadership to AI and workplace skills—all built to integrate seamlessly with any LMS or LXP. With a focus on innovation and continuous improvement, we deliver learning experiences that drive real performance and growth. Now available on Coggno, our ready-to-go eLearning library makes it easy for organizations to access high-quality, flexible, and impactful training for teams across every industry.