Handling Customer Complaints with Confidence
Last Updated 09/2025
English
Export to your LMS
Full Lifetime Access
Self-Paced
Finish in
7 mins!
Finish in
7 mins!
Made for for
Employees
and
Supervisors
Employees
and
Supervisors
Certificate
of Completion
of Completion
Mobile -
Friendly
Access
Friendly
Access
What you'll learn
Identify the importance of active listening in handling customer complaints
Demonstrate empathy to improve customer experience
Apply problem-solving techniques to resolve customer complaints
Implement follow-up procedures to ensure customer satisfaction
Skills covered in this course
Description
Customer complaints are a part of day-to-day work for most of us. Being able to bring them to a successful conclusion is good customer service. It also makes us feel good to solve a problem.
In this course we look at how we can diffuse customer complaints by demonstrating active listening skills that reassure the customer we are listening and valuing what they have to say.
We also explore how important it is to display empathy when we are dealing with customer complaints. We show empathy through our body language and the words we use.
Finally, we look at problem solving and follow up procedures. This aspect of customer service is crucial to providing the customer with a satisfactory close to the situation. Positive feedback, even after a negative experience will help retain and even grow your customer base.
In this course we look at how we can diffuse customer complaints by demonstrating active listening skills that reassure the customer we are listening and valuing what they have to say.
We also explore how important it is to display empathy when we are dealing with customer complaints. We show empathy through our body language and the words we use.
Finally, we look at problem solving and follow up procedures. This aspect of customer service is crucial to providing the customer with a satisfactory close to the situation. Positive feedback, even after a negative experience will help retain and even grow your customer base.
Author
At Real Projects, we create award-winning eLearning designed to inspire, engage, and empower modern workforces. Our expertly crafted courses cover a wide range of topics, from cybersecurity and leadership to AI and workplace skills—all built to integrate seamlessly with any LMS or LXP. With a focus on innovation and continuous improvement, we deliver learning experiences that drive real performance and growth. Now available on Coggno, our ready-to-go eLearning library makes it easy for organizations to access high-quality, flexible, and impactful training for teams across every industry.
Handling Customer Complaints with Confidence
Frequently Asked Questions
This course is designed for employees and supervisors who need to complete Handling Customer Complaints with Confidence training
Yes. This course is designed to meet applicable federal requirements and commonly mandated state standards. Always confirm specific state or industry requirements with your local regulations.
The course takes approximately 7 minutes to complete and can be paused and resumed at any time.
Yes. Learners receive a downloadable certificate upon successful completion, which can be used for compliance records and audits.
Yes. You can assign this course to individuals or groups using Coggno’s LMS, or purchase multiple seats for your team.
Yes. This course can be exported for delivery in most learning management systems (SCORM compatible).
Yes. The course is fully self-paced and available 24/7.
Yes. This course includes a knowledge check to reinforce learning and verify completion.
Learners have lifetime access from the date of purchase.
Yes. A preview is available so you can review the course format and content before purchasing.
Yes. Content is reviewed and updated as regulations and best practices change.
Yes. This course is available for free with an active Prime Subscription.
Yes. Refund requests can be submitted within 30 days of purchase.
In this course we look at how we can diffuse customer complaints by demonstrating active listening skills that reassure the customer we are listening and valuing what they have to say.
We also explore how important it is to display empathy when we are dealing with customer complaints. We show empathy through our body language and the words we use.
Finally, we look at problem solving and follow up procedures. This aspect of customer service is crucial to providing the customer with a satisfactory close to the situation. Positive feedback, even after a negative experience will help retain and even grow your customer base.