Leading and Motivating Call Center Teams
English
30-Day Money Back Guarantee
Full Lifetime Access
Self-Paced
Finish in
15 mins!
Finish in
15 mins!
Made for for
Employees
only
Employees
only
Certificate
of Completion
of Completion
Mobile -
Friendly
Access
Friendly
Access
Skills covered in this course
Description
The focus of your call center may be to generate sales or to handle customer service, either way, your department has an important role in the organization. The call center team is the face of the company for the customer, hence plays a crucial role in customer handling. Call centers generate a high turnover, which makes it even more important to exhibit consistent management and strong leadership to avoid attrition and to increase productivity and response time. In this lesson, let’s look at some ways that you can develop and maintain a happy, productive, and motivated call center team.
Table of Contents
At the end of this course, you will be able to:
1. Hire the right professional
2. Measure, monitor, and motivate your employees
3. Reward and affirm your team
Author
At TalentQuest, we sit at the intersection of Talent Management and Talent Development. We help organizations more intelligently solve their talent challenges through the combination of Talent Management Software, Behavioral Science, and Immersive Learning.
Recognizing no two individuals are alike, our solutions leverage the unique traits, tendencies, and learning styles to help organizations maximize the potential of each employee. A true innovator in the industry, TalentQuest’s cloud based solutions are used by leading organizations worldwide.
