Duration 30 minutes

Audience Employees

Overview
Included Modules

Description

This course is about mastering the skill of transforming dissatisfied customers into loyal patrons, highlighting the crucial role of effective complaint handling for both customer retention and business growth.

What you'll learn

Listening

Empathy

Problem-Solving

Communication Skills

Service Recovery

Follow-Up

Languages

English

Skills you'll gain

Complaints Customer resolution satisfaction elearning

Details to know

Certificate

Bookmark

Price per license

£15.00

No. of licenses

Total

£15.00

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Transforming Disgruntled Customers: Effective Complaint Handling for Loyalty Course

Overview

Included Modules

Description

What you'll learn

Languages

Skills you'll gain

Details to know