Description
This course is about learning how to give really good service and make customers happy. You'll learn how to do even better than what customers expect and make friends with them that last a long time.
What you'll learn
The Power of Positive Language in Customer Service
Active Listening: A Key Skill for Service Agents
Empathy: Connecting with Customers
Maintaining Composure Under Pressure
The Role of Patience in Customer Service
Personalizing Customer Interactions
Open eLMS
Open eLMS offers engaging eLearning programs in HR Compliance, Workplace Safety, and Professional Development. Their catalog includes training in leadership, customer service, and regulatory compliance designed for modern organizations. With a focus on usability and interactive design, Open eLMS courses make learning intuitive and impactful. Companies rely on their content to improve employee performance while meeting compliance standards. Open eLMS bridges compliance, soft skills, and management training in one accessible library.