Mastering Telephone Customer Service Course
English
30-Day Money Back Guarantee
Full Lifetime Access
Self-Paced
Finish in
30 mins!
Finish in
30 mins!
Made for for
Employees
only
Employees
only
Certificate
of Completion
of Completion
Mobile -
Friendly
Access
Friendly
Access
What you'll learn
Active Listening Skills
Handling Difficult Customers
Managing Call Flow
Dealing with Complaints
Closing Calls Positively
Using CRM Systems
Description
This course will equip you with the skills to provide excellent service over the phone, ensuring customer satisfaction and loyalty.
Author
Open eLMS offers engaging eLearning programs in HR Compliance, Workplace Safety, and Professional Development. Their catalog includes training in leadership, customer service, and regulatory compliance designed for modern organizations. With a focus on usability and interactive design, Open eLMS courses make learning intuitive and impactful. Companies rely on their content to improve employee performance while meeting compliance standards. Open eLMS bridges compliance, soft skills, and management training in one accessible library.
Mastering Telephone Customer Service Course
Mastering Telephone Customer Service
This course will equip you with the skills to provide excellent service over the phone, ensuring customer satisfaction and loyalty.