Duration 25 minutes

Audience Employees

Overview
Included Modules

Description

In this course, you'll learn how to handle difficult conversations in a care setting by listening, understanding, and working together to find solutions and support.

What you'll learn

Step One: Prepare

Step Two: Start the Conversation

Step Three: Listen Intently

Step Four: Offer Your Support

Handling Reactions

Practicing Positive Communication

Languages

English

Skills you'll gain

Care Conversation Listen Work emotion elearning

Details to know

Certificate

Bookmark

Price per license

£15.00

No. of licenses

Total

£15.00

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Handling a Difficult Conversation in a Care Setting Course

Overview

Included Modules

Description

What you'll learn

Languages

Skills you'll gain

Details to know