Description
This course will take your sales associates through the the basics of selling in retail. Set in a variety of retail environments the course shows examples of good and bad sales techniques and gives your employees a simple step-by-step guide to becoming great at retail sales.
This course has five sections that represent each of the five stars.
STAR ONE: Greet the Customer
- Acknowledge every customer immediately
- Establish eye contact
- Approach your customer with a verbal greeting
STAR TWO: Determine His or Her Needs
- Use open ended questions
- Keep control of the sale
- Lead the customer
- Show choices
STAR THREE: Present Merchandise
- Use the process of elimination
- Show merchandise that you feel your customer would like
- Show coordinating items or accessories
- Know your products
STAR FOUR: Validate the Selection
- Verify the customer is fully satisfied
- Encourage your customers to try on the merchandise
STAR FIVE: Close the Sale
- Continue showing merchandise
- Show a “keep it in mind” item
- Thank your customer for the business
This course includes a video an employee quiz.
TrainingABC
For 22 years, TrainingABC has provided high quality employee training content to companies, schools and government organizations around the world. Currently, over 2000 organizations use Trainingabc courses in their training.
Our courses focus on topics like HR compliance, customer service and leadership take complex topics and make them simple by using video. With sleek, modern, high-definition video, the courses break the language of the topic down into layman's terms making it much easier for employees to understand and retain information.
