Customer-Oriented Communication on the Phone Course

Prime 5.0
$85.00

Created by   Pinktum

Category   Professional Development   >   Sales

Duration 80 minutes
Audience Employees

Description

Phone calls are old fashioned you say? On the contrary! Phone calls still play a central role in communicating with customers in sales and customer service. But what is the right way to address clients on the phone? And how do you professionally conduct a telephone conversation? It takes practice. This course covers how to use your voice skillfully, prepare for customer phone calls, and how to navigate through phone conversations in a structured way. You will also learn how to respond effectively to complaints along with tricks that will give your phone communication skills a competitive edge. This is how you build a good rapport with those on the other end of the line.

What you'll learn

Understanding common challenges during customer contact on the phone

Using your own voice convincingly and authentically

Planning and preparing for customer phone calls

Leading through customer phone conversations professionally

Confidently handling complaint calls

Using techniques to be more persuasive on the phone

Languages

English

Details to know

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Customer-Oriented Communication on the Phone Course

Customer-Oriented Communication on the Phone
Customer-Oriented Communication on the Phone
Phone calls are old fashioned you say? On the contrary! Phone calls still play a central role in communicating with customers in sales and customer service. But what is the right way to address clients on the phone? And how do you professionally conduct a telephone conversation? It takes practice. This course covers how to use your voice skillfully, prepare for customer phone calls, and how to navigate through phone conversations in a structured way. You will also learn how to respond effectively to complaints along with tricks that will give your phone communication skills a competitive edge. This is how you build a good rapport with those on the other end of the line.

Pinktum

Price per license
$85.00
No. of licenses
Total
$85.00
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