Description
Phone calls are old fashioned you say? On the contrary! Phone calls still play a central role in communicating with customers in sales and customer service. But what is the right way to address clients on the phone? And how do you professionally conduct a telephone conversation? It takes practice. This course covers how to use your voice skillfully, prepare for customer phone calls, and how to navigate through phone conversations in a structured way. You will also learn how to respond effectively to complaints along with tricks that will give your phone communication skills a competitive edge. This is how you build a good rapport with those on the other end of the line.
What you'll learn
Understanding common challenges during customer contact on the phone
Using your own voice convincingly and authentically
Planning and preparing for customer phone calls
Leading through customer phone conversations professionally
Confidently handling complaint calls
Using techniques to be more persuasive on the phone