Duration 30 minutes

Audience Employees

Overview
Included Modules

Description

This course looks at strategies to manage and resolve calls with angry customers confidently and cover the importance of maintaining professionalism and the impact of effective resolution on customer satisfaction.

What you'll learn

Active Listening Techniques

Staying Calm Under Pressure

The Power of Empathy

Problem-Solving Strategies

De-escalation Techniques

Role-Playing Scenarios

Languages

English

Skills you'll gain

angry Callers Customer empathy solution elearning

Details to know

Certificate

Bookmark

Price per license

£15.00

No. of licenses

Total

£15.00

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Handling Angry Callers Effectively Course

Overview

Included Modules

Description

What you'll learn

Languages

Skills you'll gain

Details to know