Handling Angry Callers Effectively Course

Prime 5.0
$20.25

Created by   Open eLMS

Category   Professional Development   >   Business Skills

Duration 30 minutes
Audience Employees

Description

This course looks at strategies to manage and resolve calls with angry customers confidently and cover the importance of maintaining professionalism and the impact of effective resolution on customer satisfaction.

What you'll learn

Active Listening Techniques

Staying Calm Under Pressure

The Power of Empathy

Problem-Solving Strategies

De-escalation Techniques

Role-Playing Scenarios

Languages

English

Details to know

Certificate
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Handling Angry Callers Effectively Course

Handling Angry Callers Effectively
Handling Angry Callers Effectively
This course looks at strategies to manage and resolve calls with angry customers confidently and cover the importance of maintaining professionalism and the impact of effective resolution on customer satisfaction.

Open eLMS

Open eLMS offers engaging eLearning programs in HR Compliance, Workplace Safety, and Professional Development. Their catalog includes training in leadership, customer service, and regulatory compliance designed for modern organizations. With a focus on usability and interactive design, Open eLMS courses make learning intuitive and impactful. Companies rely on their content to improve employee performance while meeting compliance standards. Open eLMS bridges compliance, soft skills, and management training in one accessible library.
Price per license
$20.25
No. of licenses
Total
$20.25
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