Description
This course looks at strategies to manage and resolve calls with angry customers confidently and cover the importance of maintaining professionalism and the impact of effective resolution on customer satisfaction.
What you'll learn
Active Listening Techniques
Staying Calm Under Pressure
Problem-Solving Strategies
Open eLMS
Open eLMS offers engaging eLearning programs in HR Compliance, Workplace Safety, and Professional Development. Their catalog includes training in leadership, customer service, and regulatory compliance designed for modern organizations. With a focus on usability and interactive design, Open eLMS courses make learning intuitive and impactful. Companies rely on their content to improve employee performance while meeting compliance standards. Open eLMS bridges compliance, soft skills, and management training in one accessible library.