Information Security - Help Desk Security
English
Export to your LMS
Full Lifetime Access
Finish in
12 min! Run Time
12 min! Run Time
Made for for
Employees
only
Employees
only
Certificate
of Completion
of Completion
Mobile -
Friendly
Access
Friendly
Access
What you'll learn
Provides users with an understanding of social engineering risks targeted at help desk staff
Overview of necessary processes for verification of callers
Incident reporting and response
How to monitor help desk calls
Best practices for new system updates and/or applications.
Skills covered in this course
Description
Help desks have become a common point of entry for hackers attempting to gain access to organizational systems and/or data.
System Requirements
See System Requirements in the Coggno Knowledge Base
Information Security - Help Desk Security
Information Security - Help Desk Security
Help desks have become a common point of entry for hackers attempting to gain access to organizational systems and/or data.
Frequently Asked Questions
This course is designed for employees who need to complete Information Security - Help Desk Security training
Yes. This course is designed to meet applicable federal requirements and commonly mandated state standards. Always confirm specific state or industry requirements with your local regulations.
The course takes approximately 12 minutes to complete and can be paused and resumed at any time.
Yes. Learners receive a downloadable certificate upon successful completion, which can be used for compliance records and audits.
Yes. You can assign this course to individuals or groups using Coggno’s LMS, or purchase multiple seats for your team.
Yes. This course can be exported for delivery in most learning management systems (SCORM compatible).
Yes. The course is fully self-paced and available 24/7.
Yes. This course includes a knowledge check to reinforce learning and verify completion.
Learners have lifetime access from the date of purchase.
Yes. A preview is available so you can review the course format and content before purchasing.
Yes. Content is reviewed and updated as regulations and best practices change.
Yes. This course is available for free with an active Prime Subscription.
Yes. Refund requests can be submitted within 30 days of purchase.
