Workplace Violence Prevention: The Five Types of Workplace Violence
35 min! Run Time
Employees
and
Supervisors
of Completion
What you'll learn
Skills covered in this course
Description
*This course uses a gated format that requires the learner to complete each step before moving on. An un-gated version of this course is available upon request.
Table of Contents
Introduction (video)
Criminal Intent (video)
Addressing Criminal Intent Incidents (resource)
Apply the Strategies (activity)
Customer/Client Violence (video)
Consider Your Experiences (activity)
Managing Customer Tensions (activity)
Handing Virtual Conflict (activity)
Worker-on-Worker Violence (video)
Personal Relationship Violence (video)
Responding with Care (activity)
Ideological Violence (video)
Ideological Violence in the Workplace (activity)
Quiz
Summary and Action Plan (resource)
System Requirements
See System Requirements in the Coggno Knowledge Base
Author
Enspark was founded with the vision of creating e-learning solutions that break the typical e-learning mold. Since 2009 Enspark Interactive has been developing learning and training solutions that are used worldwide. Our content comes from real corporate trainers and subject matter experts who specialize in assisting business and individuals create awareness and behaviors to achieve desired results. We know from experience that e-learning is a powerful way to provide relevant information to individuals in every organization. Our goal is to transform the e-learning industry to be more engaging, interactive, and affordable so even the smallest companies can train their employees using state of the art technology. At Enspark we are always looking for was to utilize the most current technologies to truly deliver intelligent and effective training solutions.
Workplace Violence Prevention: The Five Types of Workplace Violence
Frequently Asked Questions
The course breaks down criminal intent, customer aggression, coworker conflict, domestic violence, and ideological threats.
The training separates the two categories so you can recognize and respond to each appropriately.
You'll learn to identify warning signs from coworkers, clients, or outsiders before they escalate.
It outlines how to respond to criminal acts or threats from people outside the organization.
The course separates ideological threats from criminal intent so each gets its own response strategy.