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Effective Complaint Handling Course Tuesday Feb 05 2019 |
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Handling Customer Complaints Course Tuesday Feb 05 2019 |
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How to Maintain Customer Loyalty Course Tuesday Feb 05 2019 |
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Identifying Customer Needs - A Guide for Sales Course Tuesday Feb 05 2019 |
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Identifying Customers' Needs Course Tuesday Feb 05 2019 |
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Difficult Customer Types Course Tuesday Feb 05 2019 |
Customer Service Advanced Course
Category: Online Management/Leadership Training > Other
This 10 minute video covers some advanced techniques and ideas for providing excellent customer service. You will learn more about moments of truth with customers at various touch points, more on internal customer service for your organisation and customer needs and expectations. There is a workb...
Keywords: Customer Service Advanced, Customer, customer service
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Customer Service Advanced
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Customer Service Advanced Workbook
- 889.5 KB
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Customer Service Advanced Workbook
- 447.45 KB
LearningPlanet helps build the confidence and skills of your staff members as it provides on-going training refresher skills and knowledge available anytime, anywhere.
In today’s busy environment people want knowledge when they need it rather than waiting for a set training course date.
Staff members often need to know how to do something straight away. They have an angry customer, conflict situation or need a refresher on a key skill instantly. LearningPlanet® allows them to do that.
Our courses are designed to be short sharp and to the point removing all the usual waffle and padding other courses offer. You will receive a workbook to personalise the learning to your individual business environment and have a record of learning that you can refer back to. Upon completion of each course you will also receive a LearningPLanet certificate of completion.