Abusive Customers
10 min! Run Time
Employees
only
of Completion
Friendly
Access
What you'll learn
Skills covered in this course
Description
Abusive behaviour from a customer is not something to absorb quietly. Knowing where the line sits, and what you can do once it is crossed, protects both you and the business.
What this course covers:
- What counts as abusive behaviour from a customer
- Response strategies for staying professional under provocation
- How to terminate an interaction when that becomes the right call
- Avoiding being baited into the wrong kind of response
A short video module for frontline and customer service staff who deal with difficult contacts.
System Requirements
See System Requirements in the Coggno Knowledge Base
Author
LearningPlanet helps build the confidence and skills of your staff members as it provides on-going training refresher skills and knowledge available anytime, anywhere.
In today’s busy environment people want knowledge when they need it rather than waiting for a set training course date.
Staff members often need to know how to do something straight away. They have an angry customer, conflict situation or need a refresher on a key skill instantly. LearningPlanet® allows them to do that.
Our courses are designed to be short sharp and to the point removing all the usual waffle and padding other courses offer. You will receive a workbook to personalise the learning to your individual business environment and have a record of learning that you can refer back to. Upon completion of each course you will also receive a LearningPLanet certificate of completion.
Abusive Customers
