An Introduction to Contact Centres

Description

This video explains about the contact centre industry, a brief history and some key components about contact centres. The key to getting the most out of this video module is to give full and detailed answers to the questions in the workbook and how they relate to you in your role. It will help you understand the content of the module more fully and give you the confidence in handling similar real-life situations.

System Requirements

See System Requirements in the Coggno Knowledge Base

Author

LearningPlanet Limited

131 Courses

LearningPlanet helps build the confidence and skills of your staff members as it provides on-going training refresher skills and knowledge available anytime, anywhere.

In today’s busy environment people want knowledge when they need it rather than waiting for a set training course date.

Staff members often need to know how to do something straight away. They have an angry customer, conflict situation or need a refresher on a key skill instantly. LearningPlanet^® allows them to do that.

Our courses are designed to be short sharp and to the point removing all the usual waffle and padding other courses offer.  You will receive a workbook to personalise the learning to your individual business environment and have a record of learning that you can refer back to.  Upon completion of each course you will also receive a LearningPLanet certificate of completion.