B2B Customer Service Excellence: Introduction to B2B Customer Service

What comes to mind when you hear the term customer service? Does it trigger an immediate reflection of customer service that you've experienced personally? Customer service excellence is critical for maintaining loyal customers and driving business growth. This course teaches that customer service is much more than a support function, and that it encompasses a range of activities and interactions aimed at driving customer satisfaction, loyalty, and a positive customer experience.

HSI (Health & Safety Institute) is a recognized leader in Environmental, Health and Safety (EHS) and workforce development software, training, and compliance solutions.

HSI is your single-source partner for EHS, Compliance, and Professional Development solutions. HSI provides integrated e-learning content, training solutions, and cloud-based software designed to enable your business to improve safety, operations, and employee development. Across all industries, we help safety and technical managers, human resources, first responders, and operational leaders train and develop their workforce, keep workers safe, and meet regulatory and operational compliance requirements. We are a unique partner that offers a suite of cloud-based software solutions including learning management, safety management, chemical SDS management, and more, integrated with our content and training so businesses can not only monitor and manage multiple workflows in one system, but train employees via one partner.