Communication Skills
10 min! Run Time
Employees
only
of Completion
Friendly
Access
What you'll learn
Skills covered in this course
Description
What you say is only part of it. Tone, modulation and body language carry more of the message than most people realise.
What this course covers:
- How communication works beyond the words themselves
- The effect of tone and modulation on how you are heard
- Body language and what it signals to the person opposite you
- An accompanying workbook with questions and an action plan
A short video module with workbook, for anyone who wants to apply these principles rather than just recognise them.
System Requirements
See System Requirements in the Coggno Knowledge Base
Author
LearningPlanet helps build the confidence and skills of your staff members as it provides on-going training refresher skills and knowledge available anytime, anywhere.
In today’s busy environment people want knowledge when they need it rather than waiting for a set training course date.
Staff members often need to know how to do something straight away. They have an angry customer, conflict situation or need a refresher on a key skill instantly. LearningPlanet® allows them to do that.
Our courses are designed to be short sharp and to the point removing all the usual waffle and padding other courses offer. You will receive a workbook to personalise the learning to your individual business environment and have a record of learning that you can refer back to. Upon completion of each course you will also receive a LearningPLanet certificate of completion.
Communication Skills
