Contact Center Training
English
30-Day Money Back Guarantee
Full Lifetime Access
Self-Paced
Finish in
60 mins!
Finish in
60 mins!
Made for for
Employees
only
Employees
only
Certificate
of Completion
of Completion
Mobile -
Friendly
Access
Friendly
Access
Description
Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff, and giving them the information that is needed to effectively assist your customer base is paramount.
With our Contact Center Training workshop participants will gain the knowledge to provide a great customer experience. They will develop skills on how to deal with difficult costumers, build rapport, and great listening skills. All of these skills combined will provide an increase in overall customer satisfaction throughout your organization.
Author
Stone River Elearning specializes in Professional Development and Business Skills training, with a strong emphasis on IT & Software Development. Their catalog spans programming, data science, IT certifications, and design, while also covering leadership and communication. Courses are structured for learners at all levels, from beginner to advanced professionals. The training helps individuals gain high-demand skills to advance careers and supports corporate learning initiatives. Stone River is trusted worldwide for its practical and accessible digital learning solutions.
Contact Center Training
Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff, and giving them the information that is needed to effectively assist your customer base is paramount.
With our Contact Center Training workshop participants will gain the knowledge to provide a great customer experience. They will develop skills on how to deal with difficult costumers, build rapport, and great listening skills. All of these skills combined will provide an increase in overall customer satisfaction throughout your organization.