Create a Customer Care Team Culture
Last Updated 10/2023
English
Export to your LMS
Full Lifetime Access
Finish in
1h! Run Time
1h! Run Time
Made for for
Employees
only
Employees
only
Certificate
of Completion
of Completion
Description
Team culture shapes how your people treat customers. This course shows Team Leaders, Supervisors, and first and second line managers how to shift their team toward a stronger customer care culture.
What this course covers:
- Why team culture matters and what to expect from a customer-focused team
- Influencing your team to welcome customers and go above and beyond
- Helping team members follow up with customers consistently
- A practical method for leading culture change within your team
- Applying the approach to reduce complaints and raise satisfaction
Designed for those new to leading culture change on the front line.
System Requirements
See System Requirements in the Coggno Knowledge Base
Author
Stone River Elearning specializes in Professional Development and Business Skills training, with a strong emphasis on IT & Software Development. Their catalog spans programming, data science, IT certifications, and design, while also covering leadership and communication. Courses are structured for learners at all levels, from beginner to advanced professionals. The training helps individuals gain high-demand skills to advance careers and supports corporate learning initiatives. Stone River is trusted worldwide for its practical and accessible digital learning solutions.
Create a Customer Care Team Culture
Frequently Asked Questions
This course is designed for employees who need to complete Create a Customer Care Team Culture training
Yes. This course is designed to meet applicable federal requirements and commonly mandated state standards. Always confirm specific state or industry requirements with your local regulations.
The course takes approximately 60 minutes to complete and can be paused and resumed at any time.
Yes. Learners receive a downloadable certificate upon successful completion, which can be used for compliance records and audits.
Yes. You can assign this course to individuals or groups using Coggno’s LMS, or purchase multiple seats for your team.
Yes. This course can be exported for delivery in most learning management systems (SCORM compatible).
Yes. The course is fully self-paced and available 24/7.
Yes. This course includes a knowledge check to reinforce learning and verify completion.
Learners have lifetime access from the date of purchase.
Yes. A preview is available so you can review the course format and content before purchasing.
Yes. Content is reviewed and updated as regulations and best practices change.
Yes. This course is available for free with an active Prime Subscription.
Yes. Refund requests can be submitted within 30 days of purchase.
Do you want to be able to change the culture of your team as a Team Leader, Supervisor or Manager?
One of the biggest problems Supervisors and Managers face is poor team culture.
This course will teach you how to change your Team’s Customer Care Culture.
Become A More Valuable Manager:
It will also teach you how to do this in an efficient and effective way that will broaden your management skills and increase your value to the organization you work for.
Would You Like to See Your Team:
Who Is This Course For?
The course is designed for beginners and those on the front line like Team Leaders and First and Second Line Managers.
About This Course:
This is one course in a series of culture change courses on specific topics and has been developed and delivered by Stephen Mather who is a leading UK management change consultant, trainer, coach and psychologist.
Stephen is a much sought after Management and Business Change Consultant in the UK and has worked with companies of all sizes spanning a large range of industry sectors.
Stephen is well placed to help guide you through culture change within your team.
So don't delay - start your journey today!
Topics Covered In The Course:
Join Us
So join us on the other side and learn how to become a successful manager in culture change!
What are the requirements?
What is the target audience?
Â