Online Courses Professional Development Business Skills Customer Service: De-Escalation Techniques for Difficult Customers

Customer Service: De-Escalation Techniques for Difficult Customers

Created by: TrainingABC Top Author

5.0 1,583 views Prime

Last Updated 12/2024

English, Spanish

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Finish in
14 min! Run Time

Made for for
Employees
and
Supervisors

Certificate
of Completion

Mobile -
Friendly
Access

What you'll learn

Mastering effective de-escalation techniques is vital to promote safety and preserve a calm atmosphere.

Skills covered in this course

customer service difficult de-escalation

FAQs

Description

Retail environments can quickly become high-pressure spaces where emotions run high. Mastering de-escalation keeps everyone safe and preserves a calm atmosphere.

What this course covers:

Why de-escalation matters in retail
How to maintain a calm and positive tone and use active listening
How to use open body language and keep a safe distance
How to avoid confrontational language and offer solutions and alternatives
When to involve management or security

You will finish ready to defuse tension and reach constructive resolutions.

System Requirements

See System Requirements in the Coggno Knowledge Base

Author

TrainingABC

167 Courses

For 22 years, TrainingABC has provided high quality employee training content to companies, schools and government organizations around the world. Currently, over 2000 organizations use Trainingabc courses in their training.

Our courses focus on topics like HR compliance, customer service and leadership take complex topics and make them simple by using video. With sleek, modern, high-definition video, the courses break the language of the topic down into layman's terms making it much easier for employees to understand and retain information.

Frequently Asked Questions

This course is designed for employees and supervisors who need to complete Customer Service: De-Escalation Techniques for Difficult Customers training

Yes. This course is designed to meet applicable federal requirements and commonly mandated state standards. Always confirm specific state or industry requirements with your local regulations.

The course takes approximately 14 minutes to complete and can be paused and resumed at any time.

Yes. Learners receive a downloadable certificate upon successful completion, which can be used for compliance records and audits.

Yes. You can assign this course to individuals or groups using Coggno’s LMS, or purchase multiple seats for your team.

Yes. This course can be exported for delivery in most learning management systems (SCORM compatible).

Yes. The course is fully self-paced and available 24/7.

Yes. This course includes a knowledge check to reinforce learning and verify completion.

Learners have lifetime access from the date of purchase.

Yes. A preview is available so you can review the course format and content before purchasing.

Yes. Content is reviewed and updated as regulations and best practices change.

Yes. This course is available for free with an active Prime Subscription.

Yes. Refund requests can be submitted within 30 days of purchase.

Helping businesses stay compliant since 2007

You can also gain access to this course with a Coggno Prime Subscription

Price per license

$9.95

No. of licenses

Total

$9.95

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Customer Service: De-Escalation Techniques for Difficult Customers

What you'll learn

Skills covered in this course

Overview

Included Modules