This vs. That

Some situations call for you to be assertive. And some people are better at being assertive than others. Have you ever hesitated out of fear that your assertiveness will come across as aggression? In this program, we'll take a look at how you can be assertive without being perceived as aggressive.

Do you cave when someone asks you for something, giving in rather than working toward a compromise?

What this course covers:

• When it is wise to concede
• When to hold firm instead of caving
• How to reach a mutually beneficial compromise

Stand your ground while still finding common solutions.

This probably happens more in written word versus the spoken word, but it can happen in either instance. You receive a quick communication from your boss or coworker and think, "Wow, that was rude." Because we are forced to interpret the mood and meaning of the message without the aid of body language, tone of voice, or facial expression, things are often miscommunicated. So in this course, we teach on how to send messages that are short, yet still sweet.

There is a fine line between presenting yourself in a confident way and coming across as conceited. This program covers different ways to convey genuine confidence, along with the arrogant behaviors worth avoiding.

What this course covers:

• Where the line between confident and conceited actually falls
• Different ways to convey confidence in a professional setting
• Arrogant behaviors to avoid
• How the same intent can read as confidence or as conceit

Part of the This vs. That series, aimed at professionals who want to be taken seriously without putting people off. Short, comparative, and immediately applicable.

You have a deadline, but in order to meet it, you would have to skimp on quality. Do you do it to meet your deadline? Or would you miss your deadline and turn in a high-quality project? Time versus quality is something we have all struggled with, but there's no alliteration in that title, so let's talk about work that's flawless versus work that's finished.

You've likely been in a situation where you're waiting on something from someone else to complete your own task. You may casually check in for a status update. Meanwhile, your boss is asking you when it's going to be done, but you can't say because you don't know when the other person will get it to you, and you don't want to throw them under the bus. This course is all about what to do in this situation and finding the right balance between being persistent and being a downright pest.

Sometimes reserved people get a bad rap. Their lack of boisterousness gives them the reputation of being rude or snobby, when in fact, they're perfectly nice people who are often misread. Truly rude people do exist, and there is no room for rudeness in the workplace. Yes, it's not always sunshine and rainbows, and being cheerful isn't always possible, but employees should always be courteous and respectful. In this program, we'll discuss the difference between someone who is reserved and someone who is rude, and why rudeness at work is unacceptable.