Valet
19 min! Run Time
Employees
only
of Completion
What you'll learn
Skills covered in this course
Description
Hospitality is the friendly and generous reception of guests, visitors, and strangers. As a valet, you are often the first and last person a guest meets, so the impression you make matters.
What this course covers:
- Greeting guests warmly and making a strong first impression
- Handling guests' vehicles safely and with care
- Providing friendly, professional service throughout the visit
- Representing your venue's hospitality standards
A practical introduction to professional valet service.
System Requirements
See System Requirements in the Coggno Knowledge Base
Author
Valet
Parking a guest's car is the moment a valet earns trust, and doing it properly and safely every time is what separates a good operation from a risky one. This course walks you through parking vehicles step by step.
What this course covers:
- The step-by-step sequence for taking a guest's vehicle and parking it
- Approaching, entering and adjusting an unfamiliar car with care
- Manoeuvring safely in tight lots, ramps and garage spaces
- Protecting the vehicle from scuffs, dings and avoidable damage
- Positioning and securing the car so retrieval is quick and orderly
Built for valet attendants and parking staff who want to park every guest vehicle properly, safely and with confidence.
Returning a vehicle is the last thing a guest remembers about your service. This course looks at how to properly hand cars back so the experience ends as smoothly as it started.
What this course covers:
- Retrieving the correct vehicle promptly and matching it to the right guest
- Bringing the car back to the guest safely and without incident
- Presenting and handing over the vehicle courteously
- Handling keys, belongings and final checks at the point of return
For valet attendants who want the return step to close out the guest experience on a strong note.
Being a good valet means more than moving cars quickly. There are safety essentials you need to be familiar with, and this program walks through the safe driving habits behind them.
What this course covers:
- Safe driving habits a valet should apply to every vehicle
- Controlling speed and awareness in lots, driveways and garages
- Watching for pedestrians, guests and other vehicles in busy areas
- Everyday practices that keep guests, their cars and you protected
A practical safety refresher for valet attendants and anyone driving guest vehicles as part of their job.
In this series, we're going to talk about what it takes to be a successful valet. You'll need to know about parking and returning customers' vehicles and safety essentials. But first we're going to talk about your appearance and professionalism as a valet.