Active Listening Made Simple
11 min! Run Time
Employees
only
of Completion
Friendly
Access
What you'll learn
Skills covered in this course
Description
In a world of quick, screen-based exchanges, active listening helps you truly understand the people you talk with.
What this course covers:
- What active listening is and how it differs from passive hearing
- Giving full attention and reflecting on what is said
- Paraphrasing and summarizing to confirm understanding
- Emotional validation and empathy
- Using open-ended and clarifying questions
Practical techniques to engage, respond and connect in any conversation.
System Requirements
See System Requirements in the Coggno Knowledge Base
Author
For 22 years, TrainingABC has provided high quality employee training content to companies, schools and government organizations around the world. Currently, over 2000 organizations use Trainingabc courses in their training.
Our courses focus on topics like HR compliance, customer service and leadership take complex topics and make them simple by using video. With sleek, modern, high-definition video, the courses break the language of the topic down into layman's terms making it much easier for employees to understand and retain information.
Active Listening Made Simple