Live Chat Etiquette 10 Minute Video
10 min! Run Time
Employees
only
Provided
What you'll learn
Skills covered in this course
Description
This short video explains what live chat is and how to deliver a great experience for every customer you support.
What this course covers:
- What live chat is and how it works
- Ten criteria to focus on when providing a live chat service
- How concentrating on these criteria keeps you at the top of your game
You will finish ready to give your customers a great live chat experience.
System Requirements
See System Requirements in the Coggno Knowledge Base
Author
LearningPlanet helps build the confidence and skills of your staff members as it provides on-going training refresher skills and knowledge available anytime, anywhere.
In today’s busy environment people want knowledge when they need it rather than waiting for a set training course date.
Staff members often need to know how to do something straight away. They have an angry customer, conflict situation or need a refresher on a key skill instantly. LearningPlanet® allows them to do that.
Our courses are designed to be short sharp and to the point removing all the usual waffle and padding other courses offer. You will receive a workbook to personalise the learning to your individual business environment and have a record of learning that you can refer back to. Upon completion of each course you will also receive a LearningPLanet certificate of completion.
