IT Vendor Management
45 min! Run Time
Employees
only
of Completion
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What you'll learn
Skills covered in this course
Description
The course covers how to evaluate and onboard IT vendors, establish service level agreements (SLAs), assess vendor risk, and maintain strong vendor relationships. Through realistic scenarios and interactive activities, learners will develop the skills to manage vendor contracts effectively, monitor deliverables, and respond to performance issues.
Additional content addresses data security obligations, third-party risk frameworks, and strategies for building a vendor management program that aligns with organizational goals. The course is ideal for IT professionals, procurement teams, and operations managers responsible for overseeing external technology providers.
Table of Contents
1. Introduction to IT Vendor Management
- What is IT vendor management?
- Why it matters: risk, cost, and compliance
- The vendor lifecycle overview
2. Vendor Selection & Evaluation
- Defining requirements and business needs
- RFP process and vendor scoring
- Due diligence and background assessment
3. Contracts & Service Level Agreements (SLAs)
- Key contract components
- Defining and negotiating SLAs
- Compliance and legal obligations
4. Vendor Onboarding
- Onboarding checklist and documentation
- Access provisioning and security requirements
- Setting expectations and communication norms
5. Performance Monitoring & Risk Management
- KPIs and vendor scorecards
- Third-party risk frameworks
- Escalation procedures for underperformance
6. Data Security & Compliance
- Vendor data handling obligations
- Regulatory considerations (SOC 2, GDPR, HIPAA relevance)
- Incident response and breach notification roles
7. Vendor Offboarding
- Termination procedures and contract exit clauses
- Data retrieval, deletion, and access revocation
- Transition planning
8. Summary & Final Assessment
- 10 multiple-choice questions
- Two attempts allowed
- 80% passing score required
System Requirements
See System Requirements in the Coggno Knowledge Base
Author
IT Vendor Management
The course covers how to evaluate and onboard IT vendors, establish service level agreements (SLAs), assess vendor risk, and maintain strong vendor relationships. Through realistic scenarios and interactive activities, learners will develop the skills to manage vendor contracts effectively, monitor deliverables, and respond to performance issues.
Additional content addresses data security obligations, third-party risk frameworks, and strategies for building a vendor management program that aligns with organizational goals. The course is ideal for IT professionals, procurement teams, and operations managers responsible for overseeing external technology providers.