Online Courses Financial Compliance Banking Compliance Handling Customer Complaints

Handling Customer Complaints

Created by: HSI - Health & Safety Institute Top Author

1,294 views Prime

Last Updated 10/2022

English

Full Lifetime Access

Finish in
6 min! Run Time

Made for for
Employees
only

No Certificate
Provided

What you'll learn

Handle a customer complaint brought directly to a bank employee

Turn a negative experience into a strengthened relationship

Apply a consistent approach to resolving complaints at first contact

Skills covered in this course

banking safe banking HSI-ej4

FAQs

Description

Customers complain, and when they bring a problem straight to a bank employee it becomes a chance to turn a negative experience into a positive one.

What this course covers:

Why customer complaints are valuable feedback
The importance of handling complaints properly
A step-by-step process for resolving complaints
Turning dissatisfied customers into loyal ones

For bank staff and supervisors who field customer concerns at the branch.

System Requirements

See System Requirements in the Coggno Knowledge Base

Author

HSI - Health & Safety Institute

1960 Courses

Making the Workplace Safer and Smarter

HSI (Health & Safety Institute) is a recognized leader in Environmental, Health and Safety (EHS) and workforce development software, training, and compliance solutions.

HSI is your single-source partner for EHS, Compliance, and Professional Development solutions. HSI provides integrated e-learning content, training solutions, and cloud-based software designed to enable your business to improve safety, operations, and employee development. Across all industries, we help safety and technical managers, human resources, first responders, and operational leaders train and develop their workforce, keep workers safe, and meet regulatory and operational compliance requirements. We are a unique partner that offers a suite of cloud-based software solutions including learning management, safety management, chemical SDS management, and more, integrated with our content and training so businesses can not only monitor and manage multiple workflows in one system, but train employees via one partner.

Frequently Asked Questions

It frames complaints as valuable feedback and a chance to turn a negative experience into a positive one when an employee handles it well.

Yes, it walks through a step-by-step process for resolving complaints.

The course covers the importance of handling complaints properly, tying it to turning dissatisfied customers into loyal ones.

It focuses on complaints customers bring straight to a bank employee at the branch.

Bank staff and supervisors who field customer concerns at the branch.

Yes. This course is designed to meet applicable federal requirements and commonly mandated state standards. Always confirm specific state or industry requirements with your local regulations.

The course takes approximately 6 minutes to complete and can be paused and resumed at any time.

No. This course does not include a certificate of completion.

Yes. You can assign this course to individuals or groups using Coggno’s LMS, or purchase multiple seats for your team.

Yes. This course can be exported for delivery in most learning management systems (SCORM compatible).

Yes. The course is fully self-paced and available 24/7.

Yes. This course includes a knowledge check to reinforce learning and verify completion.

Learners have lifetime access from the date of purchase.

Yes. A preview is available so you can review the course format and content before purchasing.

Yes. Content is reviewed and updated as regulations and best practices change.

Yes. This course is available for free with an active Prime Subscription.

Yes. Refund requests can be submitted within 30 days of purchase.

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Handling Customer Complaints

What you'll learn

Skills covered in this course

Overview