Online Courses Financial Compliance General Financial Regulatory Compliance Know the Law: The Fair Debt Collection Practices Act (FDCPA)

Know the Law: The Fair Debt Collection Practices Act (FDCPA)

Created by: Enspark Top Author

5.0 1,775 views Prime

Last Updated 02/2025

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15 min! Run Time

Made for for
Employees
and
Supervisors

Certificate
of Completion

What you'll learn

Identify key provisions of the Fair Debt Collection Practices Act (FDCPA) and the agencies responsible for its enforcement.

Apply FDCPA requirements to avoid prohibited practices such as harassment, false representations, and unauthorized disclosures.

Describe consumer rights under the FDCPA and their significance in debt collection practices.

Demonstrate compliance with FDCPA regulations by analyzing scenario conversations with consumers and third parties.

Skills covered in this course

communication Compliance Safety consumer debt Enforcement harassment law Privacy Protection Regulation HR Compliance

FAQs

Description

The Fair Debt Collection Practices Act (FDCPA) protects consumers from abusive, unfair, and deceptive debt collection practices. This course gives a clear overview of how the law works.

What this course covers:

What the Fair Debt Collection Practices Act (FDCPA) is
How the FDCPA governs debt collection practices
The steps debt collectors must take to stay compliant
Building trust and transparency with consumers

Ideal for debt collectors, collection agencies, and financial services staff.

Introduction (video)
Key Definitions and Terms (activity)
Prohibited Practices Under the FDCPA (activity)
Key Communication Guidelines and Disclosures (video)
Navigating the Debt Collection Process (activity)
Scenario: Consumer Phone Call (video scenario)
Scenario: Consumer Voicemail (video scenario)
Responding to Cease and Desist Requests (resource)
Third-Party Communication Rules (video)
Compliance Checklist for Third-Party Communications (resource)
Scenario: Third-Party Phone Call (video scenario)
FDCPA Enforcement and Updates (video)
Regulation F: Key Provisions for Debt Collection Compliance (resource)
Quiz
Summary and Action Plan (resource)

System Requirements

See System Requirements in the Coggno Knowledge Base

Author

Enspark

119 Courses

Enspark was founded with the vision of creating e-learning solutions that break the typical e-learning mold. Since 2009 Enspark Interactive has been developing learning and training solutions that are used worldwide. Our content comes from real corporate trainers and subject matter experts who specialize in assisting business and individuals create awareness and behaviors to achieve desired results. We know from experience that e-learning is a powerful way to provide relevant information to individuals in every organization. Our goal is to transform the e-learning industry to be more engaging, interactive, and affordable so even the smallest companies can train their employees using state of the art technology. At Enspark we are always looking for was to utilize the most current technologies to truly deliver intelligent and effective training solutions.

Frequently Asked Questions

This course is designed for employees and supervisors who need to complete Know the Law: The Fair Debt Collection Practices Act (FDCPA) training

Yes. This course is designed to meet applicable federal requirements and commonly mandated state standards. Always confirm specific state or industry requirements with your local regulations.

The course takes approximately 15 minutes to complete and can be paused and resumed at any time.

Yes. Learners receive a downloadable certificate upon successful completion, which can be used for compliance records and audits.

Yes. You can assign this course to individuals or groups using Coggno’s LMS, or purchase multiple seats for your team.

Yes. This course can be exported for delivery in most learning management systems (SCORM compatible).

Yes. The course is fully self-paced and available 24/7.

Yes. This course includes a knowledge check to reinforce learning and verify completion.

Learners have lifetime access from the date of purchase.

Yes. A preview is available so you can review the course format and content before purchasing.

Yes. Content is reviewed and updated as regulations and best practices change.

Yes. This course is available for free with an active Prime Subscription.

Yes. Refund requests can be submitted within 30 days of purchase.

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Know the Law: The Fair Debt Collection Practices Act (FDCPA)

What you'll learn

Skills covered in this course

Overview

Included Modules