Regulation E: Error Resolution and Consumer Liability Part 1
13 min! Run Time
Employees
only
Provided
What you'll learn
Skills covered in this course
Description
Errors happen, and Regulation E sets out exactly how financial institutions must handle them.
What this course covers:
- What constitutes an error and what does not
- How to investigate an error once it is reported
- What information is needed and how quickly
- The four-step error resolution process
Designed for institution staff who receive and resolve consumer error claims.
System Requirements
See System Requirements in the Coggno Knowledge Base
Author
Frequently Asked Questions
The course explains what constitutes an error and what does not under Regulation E, giving staff a clear line for deciding whether a consumer complaint triggers the formal resolution process this first part of the series introduces.
It covers how to investigate an error once it is reported, walking staff through the practical steps of handling a consumer's claim from the moment it arrives through the start of the formal resolution process.
This course covers what information is needed and how quickly, setting out the pace at which institution staff must move once a consumer reports a possible error under Regulation E's resolution timeline requirements for the institution.
The course lays out the four-step error resolution process, giving staff a structured sequence to follow from the moment an error is reported through its investigation and eventual resolution under the applicable Regulation E rules.
It is designed for institution staff who receive and resolve consumer error claims and need this first-part grounding before moving into the liability rules covered later on in the Regulation E series on this same topic.
