Performance Excellence
1h 19 min! Run Time
Employees
only
of Completion
What you'll learn
Skills covered in this course
Description
Performance reviews are a part of any manager's life. While there are differences among companies, most likely you're required to conduct a formal performance review once a year with each of your employees. You may even be asked to give additional reviews throughout the year. Although it's a required part of your job, and an important part of any employee's success, performance reviews tend to be one of the more challenging tasks a manager must do. How performance reviews are conducted matters to individuals. Performance reviews are tough enough, and when they're done poorly can have a negative impact on the employee and his or her engagement. On the flip side when they are done well, employees are energized and engaged and excited about the future.
System Requirements
See System Requirements in the Coggno Knowledge Base
Author
Performance Excellence
What does it really mean for an organization to deliver quality? This course looks at performance excellence and the rewards it brings.
What this course covers:
- The true definition of quality
- How to recognize when something is high-quality
- How standards of excellence are determined
- What working for a performance-focused organization looks like
Start seeing quality in a whole new way.
Doing what you have always done no longer delivers the same results, because customers keep expecting more. This course explains why quality is central to staying competitive.
What this course covers:
- Why performance excellence and continuous improvement matter
- How constant change and shifting customer demands affect business
- Factors to weigh when assessing product and service quality
- The chain reaction that follows a commitment to excellence
You will see how quality shapes long-term success.
We've discussed the benefits of performance excellence, but what about the other side? What is the cost of poor performance? Poorly performing organizations incur a lot of unnecessary costs, which come in four categories: prevention, appraisal, internal failure, and external failure costs. In this course, we'll go through these losses and talk about what they are and how they occur. We'll also look at a cost of defects chart, discuss the hidden factory, and explain the performance excellence broken chain reaction.
The Baldrige Criteria of Performance Excellence has identified factors that are beliefs and behaviors in high performing organizations. In other words, the best practices, core values, and concepts that great organizations share. In this program, we're going to talk about the criteria of performance excellence. We'll discuss having visionary leadership, keeping an engaged workforce, innovation, generating customer loyalty, and more.
When it comes to understanding the mistakes that organizations make in their performance excellence initiatives there are some common mistakes to look out for. In this course, we'll walk through some of the more common roadblocks to performance excellence. We'll cover obstacles regarding leadership, culture, training, and more.
Some things cannot be captured in numbers, like how customers feel about your products. That is where qualitative data comes in.
What this course covers:
- What qualitative data is and when to use it
- Collecting data through surveys and interviews
- Running focus groups and observation
- Using case studies to gather insight
Learn to gather the richer data that raw numbers cannot provide.
We know what it means to be agile and flexible on the football field or in gymnastics, but what does it look like in an organization? We're going to explore agility and flexibility as they apply in the business world. We'll talk about why organizations should seek to embody both attributes, and how they should be practiced company-wide.
How does Apple keep releasing new iPhones and still meet demand? The answer is strong product management, from the first idea to final delivery.
What this course covers:
- What product management and development involve
- How a product moves from ideation to the consumer
- Why managing a product well drives its success
- How the process differs across companies and industries
An overview of how products are managed from start to finish.
Curious how ISO 9000 can help your organization grow without sacrificing quality?
What this course covers:
- The history of ISO 9000 and where it came from
- What ISO 9000 quality management systems are and the needs they address
- The family of standards organizations can work toward
- The seven quality management principles behind the standards
You will understand how these standards keep quality consistent as you scale.
ISO 14000 is a family of environmental management standards that help organizations reduce the impact of their operations on the environment.
What this course covers:
- What the ISO 14000 family of standards covers
- Complying with applicable environmental laws and regulations
- Certification with ISO 14001:2015 and proving conformity
- Business benefits of meeting these requirements
- The Plan-Do-Check-Act (PDCA) cycle behind the standards
A clear overview for anyone working toward greener operations.
Ever wondered when you were expected to contribute to a project, or who signs off on a task? The RACI Matrix solves these common problems.
What this course covers:
- What the RACI Matrix is as a roles and responsibilities tool
- How it determines process and accountability
- A worked example of how to set one up
- How to fill it out for your own projects
You will leave able to clarify who does what on any team effort.
Building on the basics of how a RACI matrix works, this course adds the rules and tips that help you put one to work on real projects.
What this course covers:
- Knowing when and whom to assign tasks to
- Which projects benefit most from a RACI matrix
- Projects where a RACI matrix is not the right fit
- Common variations of the matrix
Apply the RACI matrix with confidence, self-paced on Coggno.
You will not leave this course a Master Black Belt, but you will finally understand what Six Sigma actually is and why organizations use it.
What this course covers:
- What Six Sigma is and the philosophy behind it
- Key terms used across Six Sigma work
- The process Six Sigma follows
- The tools applied within Six Sigma projects
It is ideal if your company is adopting Six Sigma or you have been invited to join a project.
Six Sigma is often mentioned alongside Kaizen, a philosophy focused on continuous improvement.
What this course covers:
- What Kaizen is and how the process works
- How Kaizen is put to use in the workplace
- How Kaizen and Six Sigma work together as a quality model
- How the two methodologies are similar and how they differ
You will learn how to apply Kaizen on its own or alongside Six Sigma to drive quality.
When you encounter Six Sigma, you will often hear it paired with Lean. This course gives you a high-level overview of what Lean is so you can get familiar with the ideas behind a Lean organization.
What this course covers:
- What Lean is at a high level
- Common terms and processes you will hear in a Lean organization
- How Lean and Six Sigma work together
- Where Lean fits alongside Six Sigma methodologies
You will come away comfortable with the language of Lean and its connection to Six Sigma.
Six Sigma uses a belt system, modeled on martial arts, to rank expertise. This course explains what those belts mean and how the certifications behind them work.
What this course covers:
- How the Six Sigma belt ranking system works
- What each belt color signifies about your knowledge and experience
- Which bodies certify Six Sigma practitioners and how to choose one
- How to earn each belt and the benefits it brings
You finish able to map out your own Six Sigma path with confidence.
See how Six Sigma delivers quality improvements far beyond the factory floor.
What this course covers:
- The manufacturing roots of Six Sigma and its core methodologies
- How Six Sigma tools improve quality control across industries
- Applications in finance and accounting
- Applications in healthcare settings
You'll understand where and how Six Sigma methods add value in different sectors.
Six Sigma includes a large number of tools and methods for improving business practices, so many that it can feel overwhelming.
What this course covers:
- A preview of the major tools you might encounter in Six Sigma
- How Six Sigma methods work in practice
- What these tools could do for your business
- A foundation for further Six Sigma learning
Get an approachable introduction to the tools behind Six Sigma.
Whether you produce a physical product or something less tangible, like software, you still want to deliver a quality product to your clients. But how do you make sure that happens? That's where quality management comes in. Two key aspects of the overall quality management of a product are quality assurance (QA) and quality control (QC). While these terms are sometimes incorrectly used interchangeably, we'll teach you about what they each specifically are and why both are important for your products. We'll go over the PDCA cycle, as well as some different quality control standards that businesses rely on.