Telephone Etiquette Pathway
Finish in
60 mins!
Employees
only
of Completion
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What you'll learn
Skills covered in this course
Description
Table of Contents
Answering the telephone, award winning telephone techniques part 1 and 2, telephone call control, communications skills and outbound calling techniques.
Author
LearningPlanet helps build the confidence and skills of your staff members as it provides on-going training refresher skills and knowledge available anytime, anywhere.
In today’s busy environment people want knowledge when they need it rather than waiting for a set training course date.
Staff members often need to know how to do something straight away. They have an angry customer, conflict situation or need a refresher on a key skill instantly. LearningPlanet® allows them to do that.
Our courses are designed to be short sharp and to the point removing all the usual waffle and padding other courses offer. You will receive a workbook to personalise the learning to your individual business environment and have a record of learning that you can refer back to. Upon completion of each course you will also receive a LearningPLanet certificate of completion.
Telephone Etiquette Pathway
