User-friendly Instructions and Procedures Course

Poor instructions or confusing procedures can cause havoc for anyone trying to follow them. Readers give up quickly when they can’t make sense of what they read. The time you take to create instructions will go to waste if they’re unclear. In this course you’ll learn to write clear, engaging, and well-structured instructions and procedures.

Your readers will be able to find the information they need, understand it, and follow it confidently.

At Write Online, we’re passionate about helping professionals become confident, effective communicators. Backed by over 30 years of experience through the Write Group in New Zealand, our team of trainers and consultants brings deep expertise in plain language, business communication, and adult learning. We’ve helped thousands of individuals and organizations transform their writing — making it clearer, more engaging, and more impactful.

Our video tutorials and resources are designed for busy professionals who want to strengthen their writing skills and achieve better results at work. Whether you’re crafting emails, reports, proposals, or web content, Write Online gives you practical, real-world strategies to communicate with clarity and confidence. Our mission is simple: to help you write with purpose, connect with your audience, and succeed in your career.