The Role of the Facilitator

Description

Managing conflict is essential to organizational growth, and the facilitator plays a complex, central role in guiding people toward resolution.

What this course covers:

• Guiding conflicting individuals through a process without dictating the outcome
• Modeling calmness, respect, and open-mindedness in emotionally charged situations
• Encouraging full participation from every member of the group
• Questioning and challenging decisions respectfully in task-based settings
• Anticipating conflict and addressing it proactively with the right tools

You will explore the range of tools a facilitator can use to manage conflict effectively.

Table of Contents

At the end of this course, you will be able to:
1. Identify the basics of facilitation
2. Apply the three-step mediation process
3. Decide when to encourage opposing dialogue

System Requirements

See System Requirements in the Coggno Knowledge Base

Author

Talentquest

105 Courses

At TalentQuest, we sit at the intersection of Talent Management and Talent Development. We help organizations more intelligently solve their talent challenges through the combination of Talent Management Software, Behavioral Science, and Immersive Learning.

Recognizing no two individuals are alike, our solutions leverage the unique traits, tendencies, and learning styles to help organizations maximize the potential of each employee. A true innovator in the industry, TalentQuest’s cloud based solutions are used by leading organizations worldwide.