Description

This video-based course, made specifically for retail managers and supervisors, covers recruiting, interviewing and hiring retail employees.  Set in a variety of retail environments, this course will take your managers through the entire hiring process start to finish.  This program is one of only a few retail specific courses on the market.

The course covers:

• Recruiting
• Evaluating the application
• Creating an environment condusive to interviewing
• The legal challenges of interviewing
• How to discuss benefits
• Questions to avoid
• Following equal employment opportunity laws
• Starting the interview
• Open-ended questions
• 2-step probe
• Echo statements
• Hypothetical questions
• Closing the interview
• Reference checks
• Evaluating the applicant
• Making the job offer

This course includes a video and an employee quiz.