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De-escalation Techniques

Professional Development

De-escalation Techniques

Top Author
5.0 402 views 10 min Certificate Employees
Dealing with Change

Professional Development

Dealing with Change

Top Author
5.0 360 views 10 min Certificate Employees
Customer Service Excellence

Professional Development

Customer Service Excellence

Top Author
5.0 310 views 10 min Certificate Employees
Cultural Awareness
Top Author
5.0 349 views 10 min Certificate Employees
Critical Thinking

Professional Development

Critical Thinking

Top Author
5.0 376 views 10 min Certificate Employees
Creativity and Innovation

Professional Development

Creativity and Innovation

Top Author
5.0 401 views 10 min Certificate Employees
Creating a Positive Training Environment
Top Author
5.0 371 views 10 min Certificate Employees
Consultative Selling

Professional Development

Consultative Selling

Top Author
5.0 366 views 10 min Certificate Employees
Communication Skills

Professional Development

Communication Skills

Top Author
5.0 504 views 10 min Certificate Employees
Coaching for Change Parts 1 and 2
Top Author
5.0 405 views 10 min Certificate Employees
Closing the Sale

Professional Development

Closing the Sale

Top Author
5.0 331 views 10 min Certificate Employees
Business Storytelling

Professional Development

Business Storytelling

Top Author
5.0 410 views 10 min Certificate Employees
Being Productive

Professional Development

Being Productive

Top Author
5.0 305 views 10 min Certificate Employees
Being Assertive

Professional Development

Being Assertive

Top Author
5.0 379 views 10 min Certificate Employees
Being a New Leader

Professional Development

Being a New Leader

Top Author
5.0 356 views 10 min Certificate Employees
Award Winning Telephone Techniques Parts 1 and 2
Top Author
5.0 393 views 10 min Certificate Employees
Award Winning Emails

Professional Development

Award Winning Emails

Top Author
5.0 384 views 10 min Certificate Employees
Attitude

Professional Development

Attitude

Top Author
5.0 305 views 10 min Certificate Employees
Appreciation in the Workplace
Top Author
5.0 354 views 10 min Certificate Employees
Answering the Telephone

Professional Development

Answering the Telephone

Top Author
5.0 405 views 10 min Certificate Employees
An Introduction to Contact Centres
Top Author
5.0 321 views 10 min Certificate Employees
Advanced Difficult Customers

Professional Development

Advanced Difficult Customers

Top Author
5.0 382 views 10 min Certificate Employees
Advanced Customer Service

Professional Development

Advanced Customer Service

Top Author
5.0 311 views 10 min Certificate Employees
Abusive Customers

Professional Development

Abusive Customers

Top Author
5.0 397 views 10 min Certificate Employees