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How to Communicate Effectively on the Telephone and in Writing

Author: Dan Strongin, ASQ CMQ/OE

Category: Online Business Training > Soft Skills

Problem: Does it sometimes feel like the people that work with, or for you, are working against you? At work, do you suffer through long trailing emails to find the needle in the haystack; or get abrupt and unexpected responses; repeated misunderstanding, miscues, and people retreating into th...

Keywords: how to communicate, communication training, Telephone, Phone etiquette, business communication skills, communication skills, communication, soft skills

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Included Modules:
  • 43502

    Communicating by Telephone Some particularly useful tips and techniques for communicating better on the telephone.

  • 43492

    How to Communicate Effectively in Writing Learn how to spend less time spent reading, writing and following through on emails, memos, reports and sms’s with more understanding and less interruptions, to be able to get the information you need do your job easily, and to be able to share important ideas with confidence they will be underst... more

  • 43509

    Email examples in writing: The Good, Bad and Ugly Real Life Examples of Before and After emails. hard copy for you to download also attached.

  • 43500

    Instant Message Assignment An example of a real live instant message sent, and an assignement to apply what you have learned to improve it.

  • Icon-pdf
  • Email Examples in Writing (your copy)

    Your copy of the examples in the course

  • 925.58 KB
  • Icon-pdf
  • Instant Message Assignment Copy

    Your copy for download

  • 913.93 KB
  • Icon-pdf
  • Mind map file on communicating by telephone

    A copy for you to use as a reference

  • 612.97 KB