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management-training-systems-inc-special

Management Training Systems, Inc. Special

Author: TrainingPerformance

Category: Online Management/Leadership Training > Leadership

This collection of courses includes skills necessary to improve personal and leadership skills.

Keywords: Management, leadership, communication, team, business, customer service, soft skills

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$199.00

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Included Modules:
  • bloodborne-pathogens-3

    Bloodborne Pathogens This course is designed to provide a basic understanding of bloodborne pathogens, common modes of their transmission, methods of prevention, and other pertinent information. This program is designed to meet the requirements of the Occupational Safety and Health Administration's (OSHA's) Bloodborn... more

  • change-management

    Change Management This course analyzes the various aspects of organizational change and provides managers with methods of managing people through change in the organization. Focus is placed on helping employees to move through the SARA model of change and accept what direction the organization is heading.

  • coaching-skills-4

    Coaching Skills Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Knowing how and when to coach is an essential skill that can benefit both you and your organization.

  • communication-in-the-workplace-4

    Communication in the Workplace The information age has produced a communication dependent culture. This course focuses on the role and types of communication in the workplace. Communication strategies and tone are also discussed. The goal is to improve communication effectiveness among participants.

  • conflict-management-4

    Conflict Management Conflicts happen wherever individuals live and work together. This course identifies types and sources of organizational conflicts, and reviews how they can either positively or negatively impact the organization. The course enables you to handle conflicts in several ways depending on their natur... more

  • creative-problem-solving

    Creative Problem Solving There can always be a gap between what is actually happening and what is supposed to be happening. Quite simply by solving the problem will close the performance gap. This course discusses the importance of solving problems and ways to engage proper problem solving activity.

  • customer-care-for-call-centers

    Customer Care for Call Centers Customer service is one of the most important aspects of any business. It's not just a question of reacting to your customers' needs - it's also about defining what they really want, even when they are not sure themselves. In this course learners will form best practices for handling customer com... more

  • decisions-in-the-workplace

    Decisions in the Workplace This course focuses on timely and quality decisions in the workplace. Learners will review techniques for overcoming barriers to decision making.

  • discrimination-and-harassment-free-workplace

    Discrimination and Harassment Free Workplace Discrimination and workplace harassment are based upon an individual’s protected class status. This course will cover three types of illegal, prohibited behavior: Discrimination, Workplace harassment, and Sexual harassment.

  • diversity-in-the-workplace

    Diversity in the Workplace Diversity training is a required topic in the area of corporate compliance. This course reviews legal requirements, discrimination, benefits of diversity, and techniques for promoting diversity in the workplace.

  • effective-complaint-handling

    Effective Complaint Handling Dissatisfied customers can become irrational, irate and even abusive towards Customer Service Representatives. Organizations need to be able to address the needs of such customers in a professional and positive manner. This course describes how to properly support an irrational customer, handle e... more

  • email-etiquette

    Email Etiquette Email has become the dominant communication tool in business today. Email etiquette reviews tone and approaches for composing professional email messages.

  • emotional-intelligence-4

    Emotional Intelligence Understanding emotional intelligence is important to both management and staff. This course reviews the concept of emotional intelligence and its importance in the workplace.

  • ethics-and-values

    Ethics and Values Ethics training has been clearly identified as an important component in countering unethical behavior in organizations. The goal of this course is to guide you through your company’s Ethics and Values and help you to develop a working knowledge of how these principles apply to your job.

  • excellent-customer-service

    Excellent Customer Service The global marketplace has created a heightened need to compete on many levels particularly customer service. This course defines customer service principles and provides steps towards service improvement.

  • generations-in-the-workplace

    Generations in the Workplace This course examines the differences between Baby Boomers, Gen Xers and the new Millennials in the workplace. The generational influences of each group are examined as well as the cultural impact on the workplace. Methods for closing the generational gap are discussed as well as techniques for ef... more

  • innovation-process-product-positioning-and-paradigm-2

    Innovation: Process, Product, Positioning and Paradigm Innovation is easily described as problem solving. The goal of this session is to recognize and apply different kinds of problem solving or innovation methods.

  • interpersonal-skills

    Interpersonal Skills This course shows why it is so important to have excellent interpersonal skills. It also reviews different behavioral styles, techniques, and obstacles you might face in communicating with others. After completing this course you will have the tools to develop excellent interpersonal skills and b... more

  • managing-groups-and-teams

    Managing Groups and Teams The challenges of managing groups and teams can be very different from those related to managing individuals. This course explores the stages of group development along with how groups delegate and assign work tasks among members. Learners also review strategies that can be used to increase team ... more

  • motivation-in-the-workplace-4

    Motivation in the Workplace Most people understand the benefits of motivation; while few understand what it is and how to effectively motivate individuals. This course reviews several popular motivational theories and implications for managers.

  • preventing-sexual-harassment-6

    Preventing Sexual Harassment Sexual harassment is unlawful behavior. This course was developed to build awareness and provide steps for identifying, reporting and preventing the problem.

  • resilience-in-action-part-1-5

    Resilience in Action Part 1 Based on the book, Life's A Bitch and Then You Change Your Attitude,Resilience in Action explores the relationship between resilience and success. Riding the Roller Coaster of emotions is a process that we have come to recognize and accept as a natural way of life. These ups and downs, the adren... more

  • resilience-in-action-part-2-5

    Resilience in Action Part 2 Based on the book, Life's A Bitch and Then You Change Your Attitude,Resilience in Action explores the relationship between resilience and success. Riding the Roller Coaster of emotions is a process that we have come to recognize and accept as a natural way of life. These ups and downs, the adren... more

  • slips-trips-and-falls-prevention

    Slips, Trips, and Falls Prevention Slips, trips and falls are a major source of injury in the workplace. This eLearning safety course explains how employees can minimize and eliminate slip, trip, and fall hazards in the workplace. Course topics include OSHA safety requirements, guarding for floor and wall openings, issues with sta... more

  • stress-management

    Stress Management This course will help you understand workplace stress and its affect on employee absenteeism. The organization's influence on stress will also be discussed.

  • team-dynamics-4

    Team Dynamics Never before has teamwork been as important as it is today. Team dynamics focuses on stages of group development, communication, and conflict. The course is designed to help individuals acknowledge and reduce barriers to success.

  • the-promotable-woman-part-1

    The Promotable Woman Part 1 The Promotable Woman, Have We Come A Long Way, Baby? explores the factors that have made the difference in the lives of successful women and is based on research about high performing people, both men and women. While the skills essential for professional success are common to both genders,... more

  • the-promotable-woman-part-2

    The Promotable Woman Part 2 The Promotable Woman, Have We Come A Long Way, Baby? explores the factors that have made the difference in the lives of successful women and is based on research about high performing people, both men and women. While the skills essential for professional success are common to both genders... more

  • time-management-2

    Time Management Effective time management skills drive all successful organizations. In this eLearning course you will learn key time management skills that you can adopt in your organization to deliver endless results.

  • workplace-violence-8

    Workplace Violence This eLearning safety course covers the causes and types of workplace violence. Employees will review various types of workplace violence and the techniques that can be used to prevent workplace violence according to OSHA.