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Price: $199.00
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Author: TrainingPerformance
Web Site: http://mts.coggno.com
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Home - Marketplace - Management/Leadership - Leadership - Management Training Systems, Inc. Special
15329
Management Training Systems, Inc. Special 
Author: TrainingPerformance
Category: Online Management/Leadership Training > Leadership
CEU credits: N/A
$199.00
Keywords: Management, leadership, communication, team, business, customer service, soft skills

This collection of courses includes skills necessary to improve personal and leadership skills.

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Quanity @ $199.00 per unit
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Included Packages:
8974 Bloodborne Pathogens
This course is designed to provide a basic understanding of bloodborne pathogens, common modes of their transmission, methods of prevention, and other pertinent information. This program is designed to meet the requirements of the Occupational Safety and Health Administration's (OSHA's) Bloodborn... ... more ...
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8975 Change Management
This course analyzes the various aspects of organizational change and provides managers with methods of managing people through change in the organization. Focus is placed on helping employees to move through the SARA model of change and accept what direction the organization is heading.
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9005 Coaching Skills
Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Knowing how and when to coach is an essential skill that can benefit both you and your organization.
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8746 Communication in the Workplace
The information age has produced a communication dependent culture. This course focuses on the role and types of communication in the workplace. Communication strategies and tone are also discussed. The goal is to improve communication effectiveness among participants.
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8749 Conflict Management
Conflicts happen wherever individuals live and work together. This course identifies types and sources of organizational conflicts, and reviews how they can either positively or negatively impact the organization. The course enables you to handle conflicts in several ways depending on their natur... ... more ...
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9044 Creative Problem Solving
There can always be a gap between what is actually happening and what is supposed to be happening. Quite simply by solving the problem will close the performance gap. This course discusses the importance of solving problems and ways to engage proper problem solving activity.
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8750 Customer Care for Call Centers
Customer service is one of the most important aspects of any business. It's not just a question of reacting to your customers' needs - it's also about defining what they really want, even when they are not sure themselves. In this course learners will form best practices for handling customer com... ... more ...
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9011 Decisions in the Workplace
This course focuses on timely and quality decisions in the workplace. Learners will review techniques for overcoming barriers to decision making.
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9045 Discrimination and Harassment Free Workplace
Discrimination and workplace harassment are based upon an individual’s protected class status. This course will cover three types of illegal, prohibited behavior: Discrimination, Workplace harassment, and Sexual harassment.
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9046 Diversity in the Workplace
Diversity training is a required topic in the area of corporate compliance. This course reviews legal requirements, discrimination, benefits of diversity, and techniques for promoting diversity in the workplace.
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8770 Effective Complaint Handling
Dissatisfied customers can become irrational, irate and even abusive towards Customer Service Representatives. Organizations need to be able to address the needs of such customers in a professional and positive manner. This course describes how to properly support an irrational customer, handle e... ... more ...
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8752 Email Etiquette
Email has become the dominant communication tool in business today. Email etiquette reviews tone and approaches for composing professional email messages.
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8772 Emotional Intelligence
Understanding emotional intelligence is important to both management and staff. This course reviews the concept of emotional intelligence and its importance in the workplace.
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9047 Ethics and Values
Ethics training has been clearly identified as an important component in countering unethical behavior in organizations. The goal of this course is to guide you through your company’s Ethics and Values and help you to develop a working knowledge of how these principles apply to your job.
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8755 Excellent Customer Service
The global marketplace has created a heightened need to compete on many levels particularly customer service. This course defines customer service principles and provides steps towards service improvement.
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8757 Generations in the Workplace
This course examines the differences between Baby Boomers, Gen Xers and the new Millennials in the workplace. The generational influences of each group are examined as well as the cultural impact on the workplace. Methods for closing the generational gap are discussed as well as techniques for ef... ... more ...
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9007 Innovation: Process, Product, Positioning and Paradigm
Innovation is easily described as problem solving. The goal of this session is to recognize and apply different kinds of problem solving or innovation methods.
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8759 Interpersonal Skills
This course shows why it is so important to have excellent interpersonal skills. It also reviews different behavioral styles, techniques, and obstacles you might face in communicating with others. After completing this course you will have the tools to develop excellent interpersonal skills and b... ... more ...
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9008 Managing Groups and Teams
The challenges of managing groups and teams can be very different from those related to managing individuals. This course explores the stages of group development along with how groups delegate and assign work tasks among members. Learners also review strategies that can be used to increase team ... ... more ...
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9009 Motivation in the Workplace
Most people understand the benefits of motivation; while few understand what it is and how to effectively motivate individuals. This course reviews several popular motivational theories and implications for managers.
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9173 Preventing Sexual Harassment
Sexual harassment is unlawful behavior. This course was developed to build awareness and provide steps for identifying, reporting and preventing the problem.
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8456 Resilience in Action Part 1
Based on the book, Life's A Bitch and Then You Change Your Attitude,Resilience in Action explores the relationship between resilience and success. Riding the Roller Coaster of emotions is a process that we have come to recognize and accept as a natural way of life. These ups and downs, the adren... ... more ...
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8457 Resilience in Action Part 2
Based on the book, Life's A Bitch and Then You Change Your Attitude,Resilience in Action explores the relationship between resilience and success. Riding the Roller Coaster of emotions is a process that we have come to recognize and accept as a natural way of life. These ups and downs, the adren... ... more ...
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9051 Slips, Trips, and Falls Prevention
Slips, trips and falls are a major source of injury in the workplace. This eLearning safety course explains how employees can minimize and eliminate slip, trip, and fall hazards in the workplace. Course topics include OSHA safety requirements, guarding for floor and wall openings, issues with sta... ... more ...
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8761 Stress Management
This course will help you understand workplace stress and its affect on employee absenteeism. The organization's influence on stress will also be discussed.
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8660 Team Dynamics
Never before has teamwork been as important as it is today. Team dynamics focuses on stages of group development, communication, and conflict. The course is designed to help individuals acknowledge and reduce barriers to success.
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8661 The Promotable Woman Part 1
The Promotable Woman, Have We Come A Long Way, Baby? explores the factors that have made the difference in the lives of successful women and is based on research about high performing people, both men and women. While the skills essential for professional success are common to both genders,... ... more ...
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8662 The Promotable Woman Part 2
The Promotable Woman, Have We Come A Long Way, Baby? explores the factors that have made the difference in the lives of successful women and is based on research about high performing people, both men and women. While the skills essential for professional success are common to both genders... ... more ...
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8771 Time Management
Effective time management skills drive all successful organizations. In this eLearning course you will learn key time management skills that you can adopt in your organization to deliver endless results.
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8773 Workplace Violence
This eLearning safety course covers the causes and types of workplace violence. Employees will review various types of workplace violence and the techniques that can be used to prevent workplace violence according to OSHA.
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