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Customer Support (Course)
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Customer Support (Course)

Author: CTP Training Solutions

Category: Online Business Training > Customer Service

Customer support used to mean a face-to-face conversation with a customer, or a phone call.  Today, technology has changed how we approach customer support.  It now encompasses the internet, websites, webchats, and even smart phone apps.  The customer experience begins long before the purchase is...

Keywords: call center, contact center, customer service, telephone skills, leadership, Management, personal development, professional development

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  • Workshop Objectives: • State what customer service means in relation to all your customers, both internal and external • Recognize how your attitude affects customer service • Identify your customers’ needs • Use outstanding customer service to generate return business • Build good will through in-person customer service • Provide outstanding customer service over the phone • Connect with customers through online tools • Deal with difficult customers

Included Modules:
  • Customer Support

    Customer Support Customer support used to mean a face-to-face conversation with a customer, or a phone call.  Today, technology has changed how we approach customer support.  It now encompasses the internet, websites, webchats, and even smart phone apps.  The customer experience begins long before the purchase is... more