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Be the Point Person

Professional Development

Be the Point Person

Top Author
5.0 489 views 5 min Certificate Employees
Acting as Gatekeeper
Top Author
5.0 759 views 5 min Certificate Employees
Anticipating Needs

Professional Development

Anticipating Needs

Top Author
5.0 554 views 4 min Certificate Employees
Time Management

Professional Development

Time Management

Top Author
5.0 530 views 7 min Certificate Employees
Routing a Problem

Professional Development

Routing a Problem

Top Author
5.0 564 views 4 min Certificate Employees
Planning and Coordinating Events
Top Author
5.0 888 views 7 min Certificate Employees
Front Desk Safety

Professional Development

Front Desk Safety

Top Author
5.0 706 views 6 min Certificate Employees
Detail-Oriented Skill Development
Top Author
5.0 619 views 4 min Certificate Employees
Prioritization Techniques
Top Author
5.0 520 views 5 min Certificate Employees
Telephone Techniques: Phone Etiquette
Top Author
5.0 1,195 views 3 min Certificate Employees
Telephone Techniques: Angry Callers
Top Author
5.0 531 views 4 min Certificate Employees
Telephone Techniques: Taking Messages
Top Author
5.0 552 views 4 min Certificate Employees
Telephone Techniques: Hold, Please
Top Author
5.0 538 views 3 min Certificate Employees
Telephone Techniques: Greetings
Top Author
5.0 578 views 3 min Certificate Employees
Customer Service Basics
Top Author
5.0 489 views 7 min Certificate Employees
Representing Your Brand
Top Author
5.0 456 views 8 min Certificate Employees
Customer Service Later (Stop Exceeding Expectations)
Top Author
5.0 518 views 5 min Certificate Employees
When the Customer Isn't Right: Retail Conflict for Managers
Top Author
5.0 642 views 5 min Certificate Employees
Customer Service

Professional Development

Customer Service

Top Author
5.0 811 views 157 min Certificate Employees
Written Communication Skills for the Workplace
5.0 1,604 views 40 min Certificate Employees
International Business: Global Capital Markets and Regional Trade Zones
5.0 655 views 60 min Certificate Employees
Entrepreneurship: Financing Decisions for Startups and Instruments for Entrepreneurs
5.0 694 views 60 min Certificate Employees
Entrepreneurship: Capital Structures, Succession Planning and Exit Strategy
5.0 928 views 60 min Certificate Employees
Entrepreneurship: Innovative Organisations
5.0 609 views 60 min Certificate Employees

About Business Skills Training

When I think about the moments that shaped my career, they don’t involve spreadsheets or reports. They’re the meetings where I froze up. The calls where I stumbled through an explanation. The times I knew the answer but couldn’t convince...
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Business Skills FAQs

Why is Business Skills Training important for businesses?

Business Skills Training is important because companies run on people, not just products. Training equips employees to collaborate effectively, negotiate smarter, and lead with confidence. These skills strengthen culture, improve performance, and ultimately keep businesses competitive.

How often should Business Skills Training be updated?

Business Skills Training should be updated every year or two. Workplaces evolve quickly, and outdated approaches lose value fast. Regular refreshers keep ideas relevant, practical, and aligned with current challenges and opportunities.

Are online Business Skills Training programs as effective as in-person?

Online Business Skills Training can be just as effective as in-person learning when it includes interaction. Features like live discussions, practice sessions, and feedback help employees apply what they learn. For busy professionals, online formats often make training more accessible and sustainable.

What happens if Business Skills Training is ignored?

If Business Skills Training is ignored, employees may miss out on promotions, teams may lose cohesion, and businesses risk financial setbacks. Training prevents these issues by equipping people with the tools they need to solve problems and grow in their roles.

How can organizations measure effectiveness?

Organizations can measure the effectiveness of Business Skills Training by tracking real outcomes like promotions, retention, client satisfaction, and team performance. When these metrics improve, it’s clear the training has made a meaningful impact.