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The Hidden Costs of Quality (CoQ)

The Hidden Costs of Quality (CoQ)

5.0

Created by   Suresh Kumar Krishnan

Category   Business   >   Management

Duration 0 minutes
Audience Employees

Description

COURSE OBJECTIVES

  • To understand the cost of quality and its role to continual improvement
  • To provide understanding on the various components of the cost of quality
  • To know how to measure and analyse cost of quality
  • To gain the best practices in the deployment and utilization of the cost of quality concepts

 

KEY TOPICS                  

What is Cost of Quality?

  • Concept of Quality and Quality Thinking
  • Output vs Outcome
  • Science of Variation and Poor Quality Cost
  • Tolerance to waste

 PAF Model

  • Prevention Cost
  • Appraisal Cost
  • Failure Cost
  • The Real Cost of Doing Business

 Cost of Quality

  • Measuring the Hidden Costs
  • Understanding Failure events
  • Identifying the Non-Value Added Activities

 COQ Data and Business Case

  • Creating Business Case for Improvement
  • Benefits of PQC measurement
  • Framework for Improvement

Languages

English

Details to know

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Suresh Kumar Krishnan

DR. SURESH KUMAR KRISHNAN

B.Sc. Statistics (Hons), UPM

MSc Quality and Productivity Improvement(QPI),UKM

PhD QPI, UKM

Lead Auditor QMS (IRCA)

PRINCE2 (Practitioner)

Adjunct Lecturer Probability & Statistics, University Technology Petronas (UTP)

20 Years of Experience

Dr. Suresh graduated from National University of Malaysia (UKM) with a Doctorate degree in Quality and Productivity Improvement (Statistics Department) in 2003. A statistician with a bachelor’s degree in Statistics from University Putra Malaysia, Dr.Suresh’s Masters Degree is also in the area of Quality Management (QPI) from UKM. Dr.Suresh has been actively involved in the field of continual systems improvement activities since the beginning of his tertiary education.

A strong believer who advocates the importance of quality (of life), Dr Suresh, who is a certified Lead Auditor, brings along with him a wealth of regional knowledge and experience to share. With his more than 20 years’ experience in Quality Management System, he has conducted various trainings and workshop in the area of systems audit, workplace and documentation / procedural improvements, ISO 9001 QMS, variation and waste control mechanisms and other practical problem solving techniques including statistical tools.

He has also helped many clients to develop effective Planned Preventive Maintenance (PPM) documentations, Performance Measures and reports while developing required training plans for the clients’ workforce. Expertise in QMS (ISO9001), Lead Auditor(QMS), Anti Bribery Management System (ABMS), Internal Auditing(QMS, ABMS), TQM, System Documentations, Key Performance Indicators (KPIs), and  Data Management and Statistical Analysis.

Has worked in Malaysia, Brunei, China, Indonesia, United Republic of Tanzania, Kingdom of Saudi Arabia and South Africa

The Hidden Costs of Quality (CoQ)
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