Your browser is not supported. Please download Mozilla Firefox or Google Chrome browser.

coggno-logo2
Course Information arrow

Price Discounts

  • Qty

    Price

  • 1

    $9.50

  • 5

    $9.50

  • 10

    $9.50

  • 15

    $9.50

  • 0

    $9.50

  • 50

    $9.50

  • 100

    $9.50

Syndication Option

Resell Course
Resold modules appear on your website. You earn syndication share from each purchase.
Contact Coggno to learn more on how to embed your own Portable Webshop in your website.


Answering the telephone Course
Preview-button-95px

Answering the telephone Course

Author: LearningPlanet Limited

Category: Online Business Training > Customer Service

In this 10 minute video module, you will learn how to answer a telephone call professionally. We explain the standards for call greetings and key components of how to welcome callers in a professional manner including how to identify your customer properly.

Keywords: Telephone, professional greeting, customer service, call center, contact center, Phone, soft skills

Buy this course
$9.50

Per License

Enter no. of units to buy
Total Payment Required$9.50 Add to Cart
Table of Contents:

In this 10 minute video module we will be covering the following areas:
The importance of answering a telephone call professionally
Making your callers feel welcome
How to answer a telephone call professionally
Identifying your customer

Hardware and Software Requirements:

Browser: Internet Explorer, Firefox, Google Chrome, or Safari - JavaScript must be enabled. A computer with speakers or headphones is required (video course contains audio). Mobile Devices are Supported (Android, iOS, Windows)

Included Modules:
  • Answering the telephone

    Answering the telephone In this 10 minute video module, you will learn how to answer a telephone call professionally. We explain the standards for call greetings and key components of how to welcome callers in a professional manner including how to identify your customer properly.

Attachments
  • Icon-pdf
  • Answering The Telephone

    Use this workbook for answering the telephone in conjunction with the 10 minute interactive video module answering the telephone.

  • 381.08 KB