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- Author: Dan Strongin, ASQ CMQ/OE
- About The Subject Matter Expert
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Author: Dan Strongin, ASQ CMQ/OE
Problem: Does it sometimes feel like the people that work with, or for you, are working against you? At work, do you suffer through long trailing emails to find the needle in the haystack; or get abrupt and unexpected responses; repeated misunderstanding, miscues, and people retreating into th...
Communicating by Telephone Some particularly useful tips and techniques for communicating better on the telephone.
How to Communicate Effectively in Writing Learn how to spend less time spent reading, writing and following through on emails, memos, reports and sms’s with more understanding and less interruptions, to be able to get the information you need do your job easily, and to be able to share important ideas with confidence they will be underst... more
Email examples in writing: The Good, Bad and Ugly Real Life Examples of Before and After emails. hard copy for you to download also attached.
Instant Message Assignment An example of a real live instant message sent, and an assignement to apply what you have learned to improve it.
Email Examples in Writing (your copy)
Your copy of the examples in the course
- 925.58 KB
Instant Message Assignment Copy
Your copy for download
- 913.93 KB
Mind map file on communicating by telephone
A copy for you to use as a reference
- 612.97 KB
Who is Dan Strongin, ASQ CMQ/OE?
Marketing, Strategy, and Innovation Specialist for State Marketing Boards and Private Companies, 5 Star Chef, Supermarket Executive,Â certified by the American Society for Quality as a Manager of Quality and Organizational Excellence, founding member of the Deming Collaboration, author of "REAL" and "RECIPE FREE: The Craft Behind The Art of Cooking: on Working." and creator of online courses, workgroups and information products, he helps people transform their business into a healthy, well run company: a team of well-trained willing workers driven by pride and joy in work, with more and more loyal customers, higher sales and long-term magical profits.
"I do not pretend to be 'the expert' in your business, you are, but I can help with the tools you need to understand and manage better." Dan
Standing on the shoulders of a Management Philosophy that drives some of the most amazing companies in the world, he is effective, a great listener with incredible depth of experience, and is fun. But don't take our word for it, visit his Testimonials page and see what others say about him.