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Award Winning Telephone Criteria PT1 Course
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Award Winning Telephone Criteria PT1 Course

Author: LearningPlanet Limited

Category: Online Business Training > Customer Service

In part one of this course there are five criteria focused on in this module that will help give you a leading edge in telephone skills. This is particularly useful if you are in a contact center. Areas covered in both parts of this course include: call greeting, professionalism, adding value t...

Keywords: customer service, Telephone, greeting, Phone, soft skills, call center, contact center

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Table of Contents:

In this 10 minute video module we will be covering the following areas:
Answer time
Telephone greeting
Quality of listening
Call control
Product or service knowledge

Hardware and Software Requirements:

Browser: Internet Explorer, Firefox, Google Chrome, or Safari - JavaScript must be enabled. A computer with speakers or headphones is required (video course contains audio). Mobile Devices are Supported (Android, iOS, Windows)

Included Modules:
  • Award Winning Telephone Criteria PT1

    Award Winning Telephone Criteria PT1 In part one of this course there are five criteria focused on in this module that will help give you a leading edge in telephone skills. This is particularly useful if you are in a contact center. Areas covered in both parts of this course include: call greeting, professionalism, adding value ... more

Attachments
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  • Award Winning Telephone Criteria PT1

    Use this workbook for award winning telephone criteria pt1 in conjunction with the 10 minute interactive video module award winning telephone criteria pt1.

  • 370.8 KB